Customer Engineer, Infrastructure Modernization, UKI Platform Practice

Google Inc.; City Of London; On-site; GBP 75,000 - 95,000; Full time

Job summary

A leading technology firm is seeking a Customer Engineer to enhance cloud infrastructure for clients in London. The ideal candidate will leverage 10 years of cloud experience, engaging with customers to shape their digital transformation, resolve technical challenges, and optimize cloud strategies. Responsibilities include guiding modernization efforts and collaborating with product teams to enhance customer offerings. A Bachelor's degree is required.

Qualifications

• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience in DC exits/transformations through migrating applications to cloud platforms.
• Knowledge of backup and disaster recovery solutions.

Responsibilities

• Identify business opportunities and resolve technical blockers.
• Guide customers in infrastructure and application modernization.
• Help incorporate AI accelerators into cloud strategy.

Skills

Cloud native architecture experience

Customer relationship management

Technical stakeholder engagement

Infrastructure modernization expertise

Scripting or programming skills

Education

Bachelor's degree or equivalent practical experience

Tools

Infrastructure as Code tools

Cloud platforms

Virtualization platforms

Job description

Customer Engineer, Infrastructure Modernization, UKI Platform Practice

Google London, UK

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience engaging with and presenting to technical stakeholders and executive leaders.
• Experience in DC exits/transformations through migrating applications to cloud platforms using strategies such as the 6Rs.
• Experience with cloud infrastructure, on-premise infrastructure, virtualization and containerisation platforms.
• Experience building and maintaining customer relationships.

Preferred Qualifications

• Experience with Infrastructure as Code (IaC) principles and tools, logging, monitoring, and alerting solutions.
• Experience in security concepts like encryption and identity/access management, alongside networking concepts including SDN, routing, VPNs, load balancing and firewalls.
• Knowledge of backup and disaster recovery solutions, encompassing strategy, implementation, and maintenance to ensure data integrity and business continuity.
• Knowledge of modernization path for mainframe and Unix operating systems (i.e., AIX, pSeries, zSeries, HP-UX).
• Excellent scripting or programming skills for automation and operational efficiency.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem‑solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. The Google Cloud UKI Platform team empowers customers from developers to government agencies to innovate with secure cloud technology, spanning infrastructure to applications. In this role, you will be crucial in understanding customer requirements and shaping how businesses connect through technology with customers, employees, and partners. You will enable customers to boost productivity, mobility, and collaboration. You will be listening to their needs, delivering tailored solutions, and assisting business colleagues with technical problem‑solving. You will also collaborate with product and engineering, staying updated on industry trends to enhance Google Cloud offerings. You will be a trusted technical advisor, guiding customers to design, deploy, and optimize their Google Cloud environments. You will focus on migrations and developing new use cases leveraging the AI‑optimized infrastructure. You will work with Go‑to‑Market, product, and engineering teams to maximize customer infrastructure investments and accelerate Google Cloud growth. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise‑grade solutions that leverage Google’s cutting‑edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work to identify and qualify business opportunities, understand key customer technical objections and develop a strategy to resolve technical blockers.
• Guide customers through assessments of existing environment(s) and provide recommendations on a prioritization roadmap for infrastructure and application modernization and migration to Google Cloud.
• Leverage in‑depth enterprise infrastructure modernization expertise to support our customers, including technology advocacy, product and solution briefings, proof‑of‑concepts and working directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Help customers understand and incorporate AI accelerators into their overall cloud strategy by incorporating Google Cloud AI‑optimized infrastructure.
• Own the business and workload acceleration on infrastructure products and solutions for Google Cloud.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google’s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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