Customer Engineer

United States Digital Space LLC; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

United States Digital Space LLC is seeking a Customer Success Engineer in Greater London to help customers adopt, integrate, and succeed with our AI Revenue Orchestration Platform. You’ll own end-to-end technical onboarding, configurations, and direct collaboration with customer teams to drive value.

You will translate usage data into product insights, partner with Product/Engineering, and help scale support infrastructure with robust documentation and automation.

Qualifications

• Proficient in writing production-quality code, scripts, and internal tooling.
• Experience with APIs, integrations, and data pipelines (e.g., CRMs, internal systems).
• Strong debugging skills across multiple systems and layers.
• Experience working directly with users or customers.
• “Builder with empathy” mindset — you care about solving the right problems.
• Ability to own problems end-to-end in an early-stage environment.

Responsibilities

• Be the first point of contact for technically complex customer issues
• Onboard, configure, and integrate the company into customer systems (frequent direct collaboration)
• Debug and resolve customer-facing issues across integrations, APIs, data flows, and workflows
• Transform repeated customer requests into scalable, reusable solutions
• Configure and customize customer instances for scalability across accounts
• Translate customer challenges and feedback into actionable product insights
• Partner with Product and Engineering to influence roadmap with real usage data
• Enhance product documentation based on customer interactions

Skills

Code quality

APIs

Integrations

Data pipelines

Debugging

Customer-facing

Job description

Mission

the company is redefining how revenue teams work. Our AI Revenue Orchestration Platform doesn’t just analyze conversations — it acts on them. By transforming every customer interaction into insight and action, the company Agents empower teams to close gaps, move faster, and focus on what matters most: selling.

With 100+ SaaS customers and 90%+ adoption among reps, the company is setting a new standard for execution at scale.

We're seeking a Customer Success Engineer to help the company scale how customers adopt, integrate, and succeed with our product. This is a customer-facing engineering role, ideal for someone who loves building and debugging systems with real-world impact.

What You’ll Do

• Be the first point of contact for technically complex customer issues
• Onboard, configure, and integrate the company into customer systems (frequent direct collaboration)
• Debug and resolve customer-facing issues across integrations, APIs, data flows, and workflows
• Transform repeated customer requests into scalable, reusable solutions
• Configure and customize customer instances for scalability across accounts
• Translate customer challenges and feedback into actionable product insights
• Partner with Product and Engineering to influence roadmap with real usage data
• Enhance product documentation based on customer interactions

What We’re Looking For

• Proficient in writing production-quality code, scripts, and internal tooling
• Experience with APIs, integrations, and data pipelines (e.g., CRMs, internal systems)
• Strong debugging skills across multiple systems and layers
• Experience working directly with users or customers
• “Builder with empathy” mindset — you care about solving the right problems
• Ability to own problems end-to-end in an early-stage environment

What Success Looks Like

• Customers onboard faster and encounter fewer technical issues
• Increased customer satisfaction and product usage
• Customer-driven improvements delivered into the product regularly
• Engineers spend more time on core products vs. customer-specific work
• Clear, actionable customer feedback consistently informs product decisions

Growth & Progression

This role is not a traditional software engineer track but sits close to the core engineering team.

Depending on your impact and interests, growth paths include:

• Shipping bug fixes and automations into the core product
• Building internal tooling for CS and Engineering efficiency
• Developing new product features

We don’t lock this path upfront — it’s earned through ownership, impact, and collaboration.

Why This Role Matters

This role is critical to helping the company scale. You ensure customers succeed technically, real-world learnings shape the product, and engineering time is spent building — not firefighting.

the company is an equal opportunity employer. We welcome and support candidates from all backgrounds and experiences. If you’re excited to own outcomes, influence product, and help scale a category-defining platform, we’d love to hear from you.