Customer Engagement Manager - Knightsbridge

Eurest; Cheltenham; On-site; GBP 34,200 - 41,800; Full time

Benefits offered by this job

Excellent Benefits

Competitive salary

Job summary

Eurest is seeking a Customer Engagement Manager for a flagship luxury department store hospitality operation in London. You will champion the customer journey across all food and hospitality outlets, driving guest satisfaction and reflecting Eurest's high standards.

You\'ll build lasting relationships with customers, clients and internal teams, gather insights from feedback and lead engagement initiatives and events to elevate service experiences every day.

Qualifications

• Lead the customer experience strategy across all food and hospitality outlets.
• Build strong relationships with customers, clients and internal teams.
• Gather customer feedback and turn insights into improvements.
• Drive engagement initiatives, events and promotional activity.
• Support operational teams to deliver exceptional service every day.
• Monitor customer satisfaction and identify opportunities to enhance the overall experience.
• Champion a culture of hospitality, service and continuous improvement.

Responsibilities

• Lead the customer experience strategy across all food and hospitality outlets.
• Build strong relationships with customers, clients and internal teams.
• Gather customer feedback and turn insights into improvements.
• Drive engagement initiatives, events and promotional activity.
• Support operational teams to deliver exceptional service every day.
• Monitor customer satisfaction and identify opportunities to enhance the overall experience.
• Champion a culture of hospitality, service and continuous improvement.

Skills

Customer engagement

Hospitality

Relationship building

Communication skills

Organisational skills

Proactive approach

Insights into service delivery

Job description

Customer Engagement Manager - Knightsbridge

£38,000 per annum | Full Time | Excellent Benefits

Create Memorable Customer Experiences

Are you passionate about delivering exceptional customer experiences and building meaningful relationships?

We're looking for a Customer Engagement Manager to champion the customer journey across a prestigious luxury department store hospitality operation. You'll play a key role in enhancing the guest experience, driving customer satisfaction and ensuring every interaction reflects the high standards of both Eurest and our client.

If you're a natural relationship builder with a passion for hospitality, service excellence and creating unforgettable moments, we'd love to hear from you.

What You’ll Do

• Lead the customer experience strategy across all food and hospitality outlets.
• Build strong relationships with customers, clients and internal teams.
• Gather customer feedback and turn insights into improvements.
• Drive engagement initiatives, events and promotional activity.
• Support operational teams to deliver exceptional service every day.
• Monitor customer satisfaction and identify opportunities to enhance the overall experience.
• Champion a culture of hospitality, service and continuous improvement.

What We’re Looking For

• Experience in customer engagement, hospitality, retail or guest experience management.
• Outstanding communication and relationship-building skills.
• A passion for delivering exceptional customer service.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive, positive and customer‑focused approach.
• Experience using customer insights to improve service delivery.

Why Join Eurest?

At Eurest, we’re on a mission to make work better by helping people have better breaks.

We believe that great food, welcoming spaces and meaningful moments bring people together, boost wellbeing and create thriving workplace cultures. Every day, we create experiences that make a genuine difference to people’s working lives.

Join a business where you’ll help shape exceptional customer experiences, work with passionate teams and build a rewarding career within one of the UK’s most iconic luxury retail destinations.

Create lasting impressions. Inspire exceptional service. Help create better breaks with Eurest. Apply today