Customer Engagement Manager (Italian Speaking)

SHL; Elmbridge; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global talent intelligence firm in the UK is seeking a Customer Engagement Manager to ensure clients achieve maximum value from solutions. The role requires fluency in both Italian and English, relevant account management experience, and strong relationship management skills. The company promotes a culture of diversity and inclusivity with a robust benefits package and offers hybrid working arrangements. This position plays a crucial role in client success and organizational growth.

Benefits

Employee benefits package

Support, coaching, and development for career success

Fun and flexible workplace

Qualifications

• Fluent in Italian and English, both written and spoken.
• Customer success or account management experience required.
• Proficient in relationship management with stakeholders.
• Excellent communication and presentation skills are needed.
• Experience with CRM platforms such as Salesforce is preferred.

Responsibilities

• Drive solution adoption and value realization across assigned customer accounts.
• Build relationships with key stakeholders to align solutions to business outcomes.
• Conduct onboarding, value reviews, and usage assessment in partnership with internal teams.
• Ensure timely resolution of product and support issues.
• Monitor usage data to identify trends and mitigate churn risks.
• Partner with Account Directors on renewal readiness and upsell opportunities.
• Deliver structured engagement plans that track customer success metrics.
• Create executive-ready reports demonstrating ROI.

Skills

Fluent Italian and English language

Customer success or account management experience

Strong stakeholder and relationship management skills

Excellent communication and presentation abilities

Experience using CRM platforms

Tools

Salesforce

Job description

Job Description Find purpose in each day while contributing to a workplace revolution! SHL, People Science. People Answers.

Join SHL in redefining the $10B Talent Intelligence market, unlocking new opportunities for growth and innovation. As organizations worldwide look to identify the skills of the future and the impact of AI, SHL can offer its clients end-to-end, data-driven workforce insights that power smarter people outcomes.

Are you passionate about helping customers achieve their goals through data-driven insights? As our newly appointed Customer Engagement Manager you’ll ensure clients experience the full value of our solutions through proactive engagement, strategic collaboration and measurable results. Join us and make a direct impact on how global organizations unlock the power of their people.

An excellent benefits package is offered in a culture where career development, collaboration and diversity and inclusivity are all intrinsic to who we are. There’s no better time to be part of something transformational. Hybrid working is available.

What you’ll be doing :

• Drive solution adoption and value realization across assigned customer accounts.
• Build relationships with key stakeholders to align SHL solutions to business outcomes.
• Conduct onboarding, value reviews, and usage assessment in partnership with internal teams.
• Act as a customer advocate, ensuring timely resolution of product and support issues.
• Monitor usage data to identify trends and proactively mitigate churn risks.
• Partner with Account Directors on renewal readiness and upsell opportunities.
• Deliver structured engagement plans that track customer success metrics.
• Create executive-ready reports and presentations that demonstrate ROI.

What we’re looking for :

Essential :

• Fluent Italian and English language (written and spoken)
• Customer success or account management experience
• Strong stakeholder and relationship management skills
• Excellent communication and presentation abilities
• Experience using CRM platforms (Salesforce preferred)

Desirable :

• SaaS or HR tech industry experience
• Analytical and data-driven mindset
• Strategic problem solver and self-starter
• Collaborative team player

Applicants must have the right to work in the country of application.

About Us

• We unlock the possibilities of businesses through the power of people, science and technology.
• We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
• When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

What SHL can offer you

Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about )

• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success
• A fun and flexible workplace where you’ll be inspired to do your best work (find out more )
• The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.