Customer Engagement Manager

SS&C Technologies; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services technology firm is looking for a Customer Engagement Manager to drive sales initiatives and manage client relationships in a hybrid model. The ideal candidate will have over 3 years of experience in a customer-facing role, strong communication skills, and the ability to work with cross-functional teams. This role offers a competitive benefits package and a focus on professional development.

Benefits

Hybrid work model

Professional development reimbursement

Competitive holiday scheme

Wellbeing benefits

Diversity & Inclusion initiatives

Qualifications

• 3+ years of experience in a Sales-type customer-facing role.
• Experience with cross-functional teams including Legal, Marketing, and Finance.
• Strong organizational skills with the ability to meet multiple deadlines.

Responsibilities

• Interface with stakeholders on the sale of Deal Services offerings.
• Understand client needs and gather requirements.
• Prepare cost estimates and set client expectations.
• Manage opportunities and drive sales initiatives.

Skills

Sales experience

Organizational skills

Communication skills

Strategic thinking

Customer-facing experience

Education

Bachelor's in business management or related fields

Job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Customer Engagement Manager

Locations: London | Hybrid

About the Team:

SS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration solutions. Its products serve the enterprise collaboration and strategic transaction markets, enabling the exchange, control, and management of information between organizations.

The CEM is an integral role within the global Deal Services organization, nested within the larger Global Technical Sales organization. Within their responsible region, the CEM will define Deal Service solutions based on the client’s business needs. The CEM will also work closely with core stakeholders within Field Sales, Sales Engineers, Customer Success and Legal. Additionally, the CEM will have a cadence and work closely with our Marketing, PMO, SOC, Tech Ops, Finance/Billing and Product Management organizations.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised throughout your career

What You Will Get To Do:

• Interface with advisors, corporates and other business stakeholders on the discovery, scoping and sale of our Deal Services offerings
• Understand client business needs, gather requirements and recommend best practices through direct client interaction
• Work closely with cross-functional teams to assemble services that meet the client’s needs
• Prepare cost and timeline estimates, and set client expectations
• Manager opportunities and pipeline
• Communicate requirements and handover deals to the Deal Service delivery team for execution
• Drive sales initiatives across the Field Sales organization to drive overall Deal Services performance

What You Will Bring:

• Bachelors in business management or other related fields
• 3+ years of experience in a Sales-type customer-facing role.
• Experience working with cross-functional teams including Customer Service, Product Management, Field Sales, Pre-sales, Legal, Marketing, and Finance.
• Demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions.
• Strong organizational skills, with the ability to work on multiple opportunities with multiple deadlines.
• Excellent listening, oral, and written communication skills.
• Self-starter with the ability to work independently and manage priorities.
• Ability to work under pressure in a fast-paced environment and think outside the box.
• Interface with customers, colleagues, management, and project stakeholders, as needed, to ensure overall project success.
• Optimally, has a balanced combination of large corporate and small, entrepreneurial company backgrounds.
• Detail and goal oriented.
• Understands financial markets (e.g. M&A, Corporate, Loans, Asset Management, Private Equity, etc.)

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.