Customer Engagement Industrial Placement 2027

Met Office; Devon and Torbay; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

Met Office is offering a 12-month Year in Industry Industrial Placement - Customer Engagement starting July 2027. The role is full-time, 37 hours per week, with potential hybrid working; you would attend the office at least once a week where required.

You will support Account Managers, develop knowledge of products and services, help build account plans, and review customer feedback to improve satisfaction. This placement is ideal for an ambitious undergraduate seeking real-world experience.

Qualifications

• Eligible undergraduate student in the UK pursuing a degree
• Interest in customer service and account management
• Willing to learn how to use BI tools and Office 365 apps

Responsibilities

• Develop working knowledge of Met Office products, services, partners and customers.
• Support Account Managers with customer relationships and delivery expectations.
• Help develop account business plans.
• Review customer feedback to identify opportunities to improve satisfaction.
• Collaborate with Marketing on account plans for service delivery.

Skills

Customer engagement

Communication

Teamwork

Self-management

Education

Undergraduate student or final year

Tools

Office 365

PowerBI

Excel

Word

SharePoint

Teams

Job description

The Met Office is delighted to open our advertising for Industrial Placements 2027.

This is an exciting opportunity to join the Met Office on a 12-month Year in Industry placement, commencing at the start of July 2027, developing your skills and knowledge and ensuring you gain the most value possible from your experience with us.

You will have the opportunity to network with our cohort of Industrial Placements all over the Met Office and understand what career opportunities are on offer at the Met Office after you graduate.

We're looking for Industrial Placement - Customer Engagement to help us make a difference to our planet.

As our Industrial Placement - Customer Engagement, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. As an Industrial Placement, we would expect you to attend the office once a week as a minimum.

Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone.

World changing work

From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.

• We're a force for good - focusing on our environmental and social impact
• We're experts by nature - always learning and developing to do things better
• We live and breathe it - putting our purpose at the heart of decision-making
• We're better together - understanding partnerships and inclusivity make us greater
• We keep evolving - pushing boundaries to make tomorrow better for our customers

Your world of expertise

Our Industrial Placement scheme offers ambitious and capable undergraduates the opportunity to gain valuable experience working alongside diverse and highly skilled experts in their field. You'll be working on projects that really matter and will make a difference.

Key responsibilities

• Develop a working knowledge of products, services, partners and customers.
• Support Account Managers as they manage customer relationships and expectations around the delivery of services to government and industry, working with colleagues across the organisation.
• Help develop account business plans.
• Review and provide insight on customer feedback, seeking opportunities to increase customer satisfaction.
• Working with Marketing colleagues to support business leaders on account plans for delivery of services.

Why join us

Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their 'Best Workplaces in Tech' 2023, 2024,2025 and 2026 lists, as well as their '54 Best Workplaces for Women' 2023 list.

Your package includes:

• Your salary will be £27,170
• Annual Leave starting at 27.5 days
• Access to discounted shopping, inclusive of retail, leisure and lifestyle brands

Whilst this is a temporary position until July 2028, there may be an opportunity to apply for our Graduate Development scheme upon completion of your university studies. However, this is not guaranteed and would be subject to programme availability and a successful application.

Essential Criteria, skills and experience:

• Competent in the use of Office 365 including PowerBI, Excel (intermediate user as a minimum), Word, Sharepoint and Teams (Expert by nature).
• Has an appreciation of customer needs and the importance of good customer service (We're a force for good) - (Lead Criteria)
• Ability to explore requirements and information that helps decision makers in support of a desired outcome (Live and breathe it).
• Curiosity, attention to detail and drive to make a positive difference to how we operate (Force for good).
• Excellent communication skills and ability to work well with others (Better together).
• Demonstrate the self-management of your development and how you apply your learning (Keep evolving)

The panel may perform a preliminary sift of the lead criteria as indicated above.

Using AI in your application

We welcome applications that use AI tools for support in drafting or refining, as long as they accurately reflect your own skills and experience. All hiring decisions at the Met Office are made by people, not AI. For more details, visit our approach to recruitment.

How we can help

If you have any questions or would like to discuss this opportunity further, please contact us at .

If you're considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.

We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.

We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance without caveats and/or restrictions for this role, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible, 2 of these years must be immediately preceding the point of your application.

If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact us at: If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission at:

ApplicationTips_EarlyCareers2027.pdf