Customer Engagement Executive

The Royal Air Force Charitable Trust Enterprises; Fairford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A charitable organization focused on aviation seeks a Customer Engagement Executive to support event coordination, promote commercial activities, and enhance customer relationships. Ideal candidates have experience in admin or customer-facing roles, strong organizational skills, and a proactive attitude. Competitive salary, benefits include private healthcare and discounts, with a closing date for applications on 30th November 2025.

Benefits

Competitive salary

Private healthcare

50% staff discount on event tickets

Social events throughout the year

Qualifications

• Experience in admin, sales, marketing or customer facing role.
• Desirable experience in the events or hospitality sector.

Responsibilities

• Support with promotion and sales for Showground commercial.
• Deliver high-level customer service and coordinate partner requirements.
• Ensure contract fulfillment and strengthen relationships.
• Record sales activities using MS Excel and CRM systems.
• Coordinate health and safety documentation.
• Support onboarding and customer service delivery.

Skills

Microsoft Office software knowledge

Excellent oral and written communication

Strong organisational and negotiation skills

Good numerate skills

Ability to prioritise tasks

Education

Educated to GCSE standard or higher

Further education in relevant sector

Tools

CRM systems

Job description

The Royal International Air Tattoo has been running for over 50 years and is staged in support of the Royal Air Force Charitable Trust. The Royal Air Force Charitable Trust’s vision is to ignite the passion for aviation and space, and inspire young minds upwards. Empowering them with the knowledge, skills, inclusive opportunities and experiences to aspire and pursue a rewarding and innovative career in the field of aerospace.

We are seeking a dynamic and personable Customer Engagement Executive. is a new role in a revamped department, at the heart of the largest airshow in the world. An exciting time to join, you will have the freedom to develop the role, making it your own. With an entrepreneurial proactive can-do solution-oriented approach, your knack for forming relationships, methodical eye for detail, and the pure satisfaction that comes from completing a spreadsheet of actions is next to sublime. This role requires a unique mix of creativity, people engagement and detailed administration.

This is a project dependent role with variable working hours including weekend work in the lead up to the event.

Responsibilities

• Support with the promotion, selling, co-ordination and delivery of Showground commercial from promotion and selling, to co-ordination of all onsite delivery requirements for consumer commercial partners including retail traders & exhibitors, interactive activity providers, content partners, sponsor and brand activations
• Deliver a high level of customer service, coordinating partner requirements
• Ensuring contract fulfilment, strengthen existing relationships whilst developing new business, with a focus on revenue and profit growth.
• Ensure that all sales activities are accurately recorded, invoiced, and recorded using MS Excel and CRM systems.
• Co-ordination of RIAT Showground commercial administration including all insurance and health and safety documentation is received and approved
• Support the Customer Engagement team, to ensure successful delivery of all business activities through smooth onboarding experiences and high levels of customer service.
• Support with the co-ordination of RIAT merchandising experiences and online store, with product research, stock management, order fulfilment and click and collect items on site.
• Support the Head of Business Development and Customer Care in the recruiting, training and managing temporary staff and volunteers for the respective Customer Engagement teams.
• Supporting the overall Customer Experience Department to deliver a successful RIAT

Education

• Educated to GCSE standard or higher
• Suitable further education including college and / or university ideally in relevant sector

Experience

• Experience in admin, sales, marketing or customer facing role
• Desirable experience in the events or the hospitality sector

Skills

• Microsoft Office software knowledge to an intermediate / advanced level
• Desirable knowledge of customer relationship management consumer markets.
• Excellent oral and written communication skills, comfortable presenting to all management levels.
• Good numerate skills
• Strong organisational and negotiation skills with an entrepreneurial mindset.
• Able to prioritise tasks and deliver to agreed timescales and deadlines
• The ability to remain calm under pressure in a solution-based environment

Qualities

• Positive can-do attitude, strong teamwork ethos, with the determination to succeed
• Personable and a natural relationship builder
• A proactive self-starter with the ability to work on your own initiative
• A creative and imaginative approach, happy to contribute ideas

What We Will Offer

• A competitive salary is accompanied by pension, private healthcare and 4x life assurance, we also hold staff wellbeing and social events throughout the year. You will also be given two complimentary tickets to The Royal International Air Tattoo and a staff discount of 50% for an additional six.

In order to apply, please submit a comprehensive CV along with a covering letter which sets out your interests in the role and encapsulates the aspects of your experience. Closing date 30th November 2025