Customer Director

Faculty; Greater London; Hybrid; GBP 125,000 - 155,000; Full time

Benefits offered by this job

Unlimited Annual Leave Policy

Private healthcare and dental

Enhanced parental leave

Family-Friendly Flexibility & Flexible

Sanctus Coaching

Hybrid Working

Job summary

Faculty is seeking a Customer Director to drive ambitious commercial growth across Energy Transition & Environment accounts, blending strategic consulting with sophisticated AI delivery to unlock massive potential for client organisations in the energy sector.

You’ll lead multi-disciplinary teams to design data-driven solutions, navigate multi-million-pound programs, and build trusted relationships with senior stakeholders, turning cutting-edge AI into real-world value.

Qualifications

• Experience in consulting and managing client relationships across large organisations.
• Broad understanding of energy value chain and infrastructure industries.
• Natural business development mindset in high-growth, fast-paced environments.
• Ability to manage high-level stakeholder relationships and guide large programmes.

Responsibilities

• Drive sales growth and implement strategic plans to hit multi-million revenue targets.
• Nurture long-term relationships with senior budget holders for satisfaction and retention.
• Oversee cross-functional teams to ensure high-quality execution of AI programs.
• Coach and mentor team members to accelerate development and project success.
• Identify innovative, data-oriented use cases delivering continuous value.
• Lead complex commercial negotiations, pricing proposals and contracts.
• Represent Faculty at industry events to build reputation and market presence.

Skills

Consulting & client management

Business development

Stakeholder relationships

AI curiosity

Deal negotiation

Cross-functional leadership

Job description

Why Faculty?

We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here.

We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.

Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.

AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.

About the team

Our Energy, Transition and Environment business unit is pioneering meaningful change in the clean energy revolution. Our vision is to accelerate the transition to net-zero emissions and drive efficiencies for a new era of utility companies.

We believe that the responsible, and intelligent, deployment of AI is critical to the success of this mission. We partner with a wide range of clients - from major energy operators, to GreenTech startups, and national infrastructure providers - to build solutions which return measurable impact and move us towards a smarter, cleaner, and more sustainable world.

About the role

As a Customer Director at Faculty, you will spearhead ambitious commercial growth across our Energy Transition & Environment accounts. Blending high-impact strategic consulting with sophisticated AI delivery, you will unlock massive potential for client organisations in the energy sector as well as broader resources and infrastructure.
You will lead multi-disciplinary teams to design innovative data-driven solutions, navigate multi-million-pound programs, and build deep, trusting relationships with senior industry stakeholders. This is an entrepreneurial opportunity to shape the future of energy by turning cutting-edge AI into real-world operational power.

What you'll be doing:

• Driving sales growth and implementing strategic plans to hit ambitious multi-million-pound revenue targets across your account group.

• Nurturing deep, long-term relationships with senior budget holders to ensure high client satisfaction and retention.

• Overseeing cross-functional commercial and delivery teams to guarantee high-quality execution of strategic AI programs.

• Coaching and mentoring team members to accelerate both their professional development and project success.

• Proactively identifying innovative, data-oriented use cases that solve novel client problems and demonstrate continuous value.

• Leading complex commercial negotiations, pricing proposals, and contractual agreements for new and existing accounts.

• Representing Faculty at key industry events to build an exceptional sector reputation and expand our market presence.

Who we're looking for:

• You bring a comprehensive background in consulting and client management, typically gained through experience in medium to large-sized consultancies.

• You possess a broad understanding of the energy value chain and/or broader resources and infrastructure-based industries, with demonstrable experience working for relevant players (for example, but not limited to: utilities, suppliers, traders, policymakers/regulators), either directly or via consultancy.

• You possess a natural business development mindset, thriving in high-growth, fast-paced, and pleasantly ambiguous environments.

• You excel at managing complex, high-level stakeholder relationships and can confidently guide clients through large organisational programs.

• You are comfortable working alongside deeply technical teams and possess the curiosity to master and discuss artificial intelligence applications.

• You are an expert at managing detailed deal processes from initial proposition through to complex commercial negotiations.

• You demonstrate a practical, analytical problem-solving style, with a proven ability to translate intricate technical concepts into real business value.

The Interview Process

1. Talent Team Screen (30 minutes)

2. Introduction to Hiring Manager (60 minutes)

3. Discovery Role Play Interview (60 minutes)

4. Case Study Interview (60 minutes)

Our Recruitment Ethos

We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.

Some of our standout benefits:

• Unlimited Annual Leave Policy

• Private healthcare and dental

• Enhanced parental leave

• Family-Friendly Flexibility & Flexible working

• Sanctus Coaching

• Hybrid Working