Customer Development Manager (North East)

Mediterranean Shipping Company; North East; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A global shipping and logistics leader is looking for a Customer Development Manager to oversee client accounts in North East England. This role involves significant travel across the region, managing business growth, and maintaining strong relationships with clients. Candidates should have a proven background in logistics and key account management, along with excellent communication skills and the ability to work independently. Competitive salary and benefits included.

Benefits

Competitive salary

Company car

Private Health and Dental Care

Generous pension scheme

Life Assurance – 4x salary

25 days holiday plus an extra day for Christmas Eve or New Year’s Eve

On-site artisan restaurant

Cycle to work scheme

Flu vaccines and eye care vouchers

Opportunity to buy or sell holiday

MSC Cruises friends and family discount

Full induction and training

Learning and development opportunities

Qualifications

• Proven record in sales and Key Account Management.
• Drive to build relationships with clients while increasing account portfolio.
• Ability to manage deadlines effectively.

Responsibilities

• High level account management and customer development.
• Regular reporting on customer performance and achievement of budget targets.
• Proactive customer contact to build relationships.

Skills

Proven background in container shipping / logistics

Experience in key account management

Excellent communicator and sound negotiating skills

Proactive, analytical, results driven

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Customer Development Manager (North East)

Full time, permanent

Extensive UK travel in and around Yorkshire, Durham, Northumberland, Tyne & Wear, Cleveland and Lincolnshire for face-to-face meetings, along with customer entertainment.

We have an exciting opportunity for a Customer Development Manager to join our market leading sales team. The successful applicant will work as part of the Regional Sales team, managing clients within a designated region of the UK, proactively securing new business whilst focusing on maximising and delivering both Import and Export target volume, delivering revenue and TEU driven KPI’s.

Due to the nature and demands of the Regional Sales role, an agile approach to working forms part of the package / benefits. In return for a competitive salary, company car plus other generous benefits we are looking for a self-motivated, organised individual with great people skills who is looking for a career with a company that prides itself on being 'Employer of Choice' within the shipping industry.

At MSC UK, our aim is to provide a market leading service to our customers whilst embodying our company values throughout their journey with us.

How you will help us and what you can expect

• High level account management, developing opportunities by customer
• Focus on TEU growth, profitability, upselling all MSC products and customer profiles
• Regular reporting on customer performance and delivery of budget expectations
• Extensive UK travel in and around Yorkshire, Durham, Northumberland, Tyne & Wear, Cleveland and Lincolnshire for face-to-face meetings, alongside customer entertainment
• Proactive customer contact to build relationships and update on MSC services and products in line with overall strategy
• Meet agreed KPI’s including Pipeline management and CRM updates
• Contribute to a positive work climate through a flexible attitude to work, supporting colleagues and living MSC's brand values
• Manage individual performance, implementing improvement plans to create a high-performance culture
• Set budgets for specified accounts for both Imports and exports
• Home Based but primarily on the road visiting customers across the sales territory
• Meetings in the Ipswich Head office as required

Skills and experience you’ll bring to us

• Proven background in container shipping / logistics – essential
• Experience in key account management
• Drive to build relationships with current client base whilst increasing the portfolio of accounts and new customers
• Previous experience in setting and working to budgets
• Proven record in sales and Key Account Management
• Proactive, analytical, results driven with ability to manage deadlines
• Excellent communicator and sound negotiating skills at all levels and can track and "hunt" potential new business
• Excellent verbal, written communications and presentation skills with data analysis
• A positive attitude to solving business issues, working closely and collaborating with departments across the whole business
• Microsoft programme skills (including Excel and PowerPoint) would be beneficial

What we offer

What you’ll get from us is encouragement, support and the chance to develop yourself in a dynamic and fast-paced environment. As a family company, it’s our inclusive culture that allows us to successfully collaborate and thrive.

• Competitive salary
• Company car
• Private Health and Dental Care
• Generous pension scheme
• Life Assurance – 4x salary
• 25 days + a day to take on Christmas Eve or New Year’s Eve
• On-site artisan restaurant in Ipswich
• Cycle to work scheme
• Flu vaccines and eye care vouchers
• Buy or sell holiday scheme (opportunity to buy or sell up to 5 days)
• Christmas club saving
• MSC Cruises friends and family discount
• Full induction and training provided
• Learning and development opportunities
• Dress for the day policy / modern office environment