Customer Development Manager

Mars; Greater London; On-site; GBP 35,000 - 60,000; Full time

Job summary

Mars in the United Kingdom seeks a high-performing account-focused professional to drive NSV growth with Home Bargains and B&M. You will own operational commercial relationships and execute customer plans, ensuring mutually beneficial outcomes.

The role emphasizes strategic planning, cross-functional collaboration, and delivering sales excellence through leadership in pricing, placement, and product range decisions.

Qualifications

• Proven track record of meeting sales objectives.
• Ability to develop customised customer plans.
• Experience engaging with head office and field teams to drive growth.

Responsibilities

• Lead development and execution of business plans and JBPs.
• Create customer plans that deliver company and customer objectives and category leadership.
• Build and maintain strong relationships with key decision makers across multiple levels.
• Influence at head-office to implement solutions like pricing, assortment and placement.
• Forecast and coordinate solutions with the customer to ensure revenue growth within budget.
• Manage the customer contact plan across functions including marketing & supply chain.

Skills

Sales experience

Negotiation

Category Leadership

Customer relationships

Job description

The key function of this role is to drive profitable NSV growth of Homebargains and B&M in the given market. The role will involve managing the operational customer relationships internally and externally, including owning the operational commercial relationships within customers.

What will be your key responsibilities?

• Lead development and execution of business plan/JBP.
• Create and execute customer plans that deliver company and customer
• objectives and espouse category leadership principles.
• Ensures good customer relationships and influence at customer head office to implement solutions (e.g. sales revenue, trade revenue optimisation, customer profitability, category growth, product range, new product launches, placement and pricing) throughout the chain that deliver mutually beneficial results for the customer and company.
• Execute all agreed to solutions with the customer to include accurate, timely forecasting, detailed follow through and efficient trade revenue optimisation to an agreed budget.
• Responsible for driving the customer relationship through ownership of the customer contact plan across all functions, including customer marketing & supply chain.

What skills are we looking for?

• Sales experience that includes selling, negotiating, and leveraging insights to deliver customised customer plans, achieving company and customer objectives, and advancing Category Leadership.
• Customer experience with direct and head office customers delivering solutions that cover product, placement, promotion and/ or pricing; with a track record of meeting/ exceeding sales objectives, establishing effective business relationships with key decision makers at multiple levels.
• Customer facing experience demonstrated by ability to assess needs, propose mutually beneficial solutions, overcome objections, handle tough situations, manage conflict, and close sale to maximize mutual value.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.