Customer Demand Planner

Thermofisher Scientific; Cramlington; On-site; GBP 45,000 - 55,000; Full time

Job summary

A global scientific leader seeks a Customer Demand Planner in Cramlington, England. The role involves managing demand forecasts, collaborating with customers, and supporting commercial teams. Candidates should possess a BS/BA in relevant fields and 5+ years of experience in demand planning or sales operations. Proficiency in analytical skills and Microsoft Office is essential, alongside experience with ERP and demand-planning tools. This position offers substantial growth opportunities in a dynamic environment.

Qualifications

• 5+ years of experience in demand planning, sales operations, or customer excellence role.
• Understanding of SIOP or IBP process, statistical forecasting methodologies.
• Proficient in using Microsoft Office applications.

Responsibilities

• Manage a detailed rolling 3-24-month demand forecast plan.
• Collaborate with customers on manufacturing plans and purchase projections.
• Lead customer interface meetings to align on demand plans.

Skills

Demand planning

Analytical skills

Customer interpersonal skills

Teamwork

Use of Microsoft Office

Education

BS/BA degree in supply chain, operations management, engineering, or business administration

Tools

ERP systems

Salesforce.com

Power BI

Demantra

Job description

Responsibilities

• Be the trusted authority of demand forecast, managing a detailed rolling 3‑24‑month plan using historical data, customer forecasts, and industry insights.
• Collaborate externally with customers on their manufacturing plans and purchase projections, striving for a detailed demand signal.
• Support Commercial teams to improve collaboration with customers, strengthening relationships through mutual benefits.
• Own customer interface meetings, ensuring clear agendas, inputs, outputs, risks, and opportunities that culminate in the demand plan.
• Lead the monthly demand Interlock process for customers through alignment meetings with Commercial partners.
• Interface and collaborate internally with Product Demand Planners and Product Managers.
• Build an extensive knowledge base of Thermo Fisher bioprocessing materials used in key customer products.
• Maintain and refine Core Account metrics such as forecast accuracy, forecast bias, and forecast value add.
• Drive collective understanding of customer metrics and trends, implementing proactive actions to increase efficiencies.
• Monitor short‑term customer demand plan attainment and support Customer Service in crafting order patterns for constrained materials.
• Provide ongoing Thermo Fisher lead‑time updates to customers, ensuring master data alignment for seamless supply‑chain interaction.
• Participate in crafting the "CDP Playbook" for consistent training and standard work across the team.
• Support OTIF/OTTP and LTA research, analysis, and act as a liaison to the customer on these critical metrics.
• Work with customers to acquire current inventory levels of Thermo Fisher BioProduction‑based products regularly.
• Investigate and communicate lead‑time changes to customers for efficient order placement and forecasting integrity.

Qualifications

• BS/BA degree in supply chain, operations management, engineering, or business administration.
• 5+ years of experience in demand planning, sales operations, forecasting, or a customer excellence role.
• Understanding of the SIOP or IBP process, statistical forecasting methodologies, and CRM concepts.
• Strong analytical skills with the ability to interpret, translate, and understand data and convert them into meaningful customer insights.
• Proven customer interpersonal skills and agility in helping to solve customer concerns.
• Outstanding teamwork skills both inside and outside the organization.
• Demeanor geared toward achieving outcomes and driving improvement.
• Proficient in using Microsoft Office applications and ERP systems.

Preferred Qualifications

• Experience in the Pharma/Biotech industry.
• Familiarity with Demantra or other demand‑planning tools.
• Salesforce.com CRM experience.
• Power BI experience.
• Professional certification such as CPIM or CSCP.

Impact

When you’re part of the team at Thermo Fisher Scientific, you’ll be doing important work, valued and recognized for your performance. You’ll have the opportunity for continual growth and learning in a culture that empowers your development, with access to resources that enable significant contributions to the world.

The Customer Demand Planner (CDP) role offers an outstanding opportunity to work in a dynamic manufacturing environment, using world‑class resources and proven demand‑planning strategies to craft the future of our supply‑chain processes.

EEO Statement

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.