Customer Delivery Hub, Driver Technician

John Lewis & Partners; United Kingdom; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading retail company is seeking a Technician Specialist to deliver and install various products in customers' homes. Responsibilities include providing excellent customer service, coaching fellow delivery drivers, and ensuring safe handling of items. Ideal candidates will have a C1 driving licence, customer-facing experience, and strong communication skills. The role is based in the United Kingdom and offers an annual salary of up to £38,486.39 depending on experience.

Qualifications

• Previous experience of installation is required for this role.
• Manual C1 UK driving licence with a maximum of 6 points.
• DCPC or Drivers Qualification Card required by first day.

Responsibilities

• Being an ambassador for the company brand with customer service as priority.
• Coach and develop delivery driver colleagues.
• Installing products efficiently for customers.

Skills

Customer-facing experience

Verbal communication skills

Manual driving skills

Technology understanding

Education

Manual C1 UK driving licence

DCPC or Driver Qualification Card

Experience driving a 7.5-tonne vehicle

Job description

About the role

As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and installing the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2‑person delivery crew driving a 7.5‑tonne vehicle. You'll also share your specialised knowledge to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for.

Due to its nature, you need to be 18 years or older to work in this role.

Salary: Up to £38,486.39 Annual) depending on experience.

Key Responsibilities

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
• Helping load up your lorry with the day's deliveries working alongside the warehouse team.
• Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to help you perform your role at your best.
• Maintaining a safe working environment.
• Note: This role involves heavy lifting; you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need:

• Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation.
• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.
• Previous experience driving a 7.5‑tonne vehicle.
• Previous experience in a customer‑facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

Desirable skills/experience you can bring:

• Experience in‑home delivery and installation of electrical and furniture products.
• Installation and disconnection of white goods.
• Experience with electrical installations (including integrated appliances) and TV wall mounts.
• Able to evidence the skills, knowledge and ability to complete the replacement of domestic light liftings, accessories and cooking appliances.
• Assembly of a flat pack.

About The Partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It's important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.