Customer Delivery Drivers

Tesco PLC; Wakefield; On-site; GBP 20,000 - 21,000; Full time

Benefits offered by this job

Holiday allowance 20–22 days

Flexible working from day one

Colleague Clubcard discounts

Wellbeing support

Company pension with contributions

Job summary

Tesco PLC is seeking a Customer Delivery Driver in the United Kingdom. You will deliver customer orders, engage with customers at their homes, and ensure safe handling of deliveries.

The role is dynamic, customer-facing and requires balancing home and work life with team support available at base. The position offers competitive hourly pay, flexible working options, and a range of benefits including holiday entitlement and a pension.

Qualifications

• UK/EU/EEA driving licence (full or automatic) held for at least 12 months with no more than 3 penalty points.
• Eligible to work in the UK and meet minimum age requirements.
• Customer-facing role with a focus on delivering great service.

Responsibilities

• Delivering customer shopping in a van and ensuring items are loaded safely.
• Keep van and trays clean, tidy and well-organised.
• Communicate changes to orders, substitutions and refunds to customers.
• Talk to customers politely and build good relationships with colleagues.
• Adhere to domestic driving rules and ensure roadworthiness of the vehicle.

Skills

Driving license (UK/EU/EEA)

Customer service

Job description

Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location. It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you., As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That's why this role is about much more than just driving: its about helping others and delivering great service, with a smile. Its hands on, physical and full of variety. No two shifts are ever the same and our customer's look for help in all kinds of different ways. For most of the day you'll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them. So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

You will be responsible for Delivering your part of our customer shopping trip by:

• Ensuring the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process. I can get what I want:
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions. Our vision at Tesco is to become every customers favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you'.
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
• A UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
• Able to adhere to the GB Domestic Driving Rules

What's in it for you?

We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of lifes moments, big and small

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. We're proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.

Please note Tesco will only recruit individuals who have passed the school leaver's age.

To find out the school leavers age for your country

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately.

We will only be able to offer individual feedback to those candidates who attend an interview.