Customer Delivery Drivers

Tesco PLC; Portsmouth; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Holiday leave 20–22 days

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover

Pension with contributions

Cycle to work

Uniform provided

Job summary

Tesco PLC is seeking a Customer Delivery Driver to deliver customer orders across sites in the United Kingdom. You will be responsible for delivering within the customer's time slot, keeping the van tidy, loading and checking the vehicle, and communicating with customers about changes and substitutions.

We offer diverse benefits and flexible working options as part of Tesco's inclusive ethos. Training and ongoing support are provided as you integrate with the team and serve customers with a

Qualifications

• UK/EU/EEA driving licence (Full or Automatic) for at least 12 months with no more than 3 penalty points.
• Able to adhere to GB Domestic Driving Rules.
• Must be 18+ for certain shifts or roles as applicable.

Responsibilities

• Deliver customer shopping in assigned time window.
• Maintain van cleanliness and tidiness.
• Load and check van, ensure roadworthiness.
• Handle substitutions and refunds with customers.
• Communicate any order changes and ensure customer satisfaction.
• Build team relationships and contribute to store best practices.

Skills

Customer service

Safe driving

Communication

Job description

Job Description

Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location. You will be responsible for Delivering your part of our customer shopping trip by:

• Ensuring the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customer's time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.
• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you'.
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
• A UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
• Able to adhere to the GB Domestic Driving Rules.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. We're proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. Please note Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That's why this role is about much more than just driving: it's about helping others and delivering great service, with a smile. Its hands on, physical and full of variety. No two shifts are ever the same and our customer's look for help in all kinds of different ways. For most of the day you'll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them. So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco. What is in it for you We offer excellent benefits that help make Tesco a great place to work.

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments, big and small