Customer Delivery Driver - Wigan Extra

Tesco; Wigan; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading supermarket chain in Wigan seeks a Customer Delivery Driver to provide excellent service while delivering groceries. Successful candidates will have a valid driving licence, enjoy building customer relationships, and be prepared for a hands-on, physically active job. This position offers job stability with a guaranteed minimum of 16 hours per week, flexible working options, and a range of employee benefits.

Benefits

Holiday starting at 20 days plus personal day

Discounts with Tesco Colleague Clubcard

Access to free wellbeing resources

Life cover of five times your pay

Employer pension matching contributions up to 7.5%

Uniform provided

Qualifications

• Valid UK/EU/EEA driving licence for at least 12 months with no more than 3 penalty points.
• Warm and welcoming demeanor with customers and colleagues.
• Ability to build relationships and create team spirit.

Responsibilities

• Deliver customer orders with a focus on service.
• Maintain cleanliness and organization of the delivery vehicle.
• Communicate effectively with customers regarding their orders.
• Ensure timely and safe delivery within the customer's time slot.

Skills

Relationship building

Customer service

Adaptability

Energy and drive

Job description

Overview

Tesco UK • Wigan • Permanent • Apply by 17-Oct-2025

Availability Window - Days and times vary by week, with scheduled shifts communicated in advance. The availability shown reflects expected windows; contracted hours will be scheduled within these times with three weeks' notice. We support flexibility if your available times do not exactly match the advertised windows.

Pay - Our Customer Delivery Driver rate starts from £13.35 per hour; this increases to £14.56 for stores inside the M25. Additional payments may apply depending on location.

We offer new colleagues a minimum of 16 guaranteed hours per week. If you prefer to work fewer hours (minimum 12), there are opportunities available and we would still love to hear from you.

The information below shows the availability windows in the week we would like you to be available to work.

Customers are at the heart of everything we do. As the face of Tesco on the road, you will meet and talk to customers in their homes. This role is about more than driving: it is about delivering great service with a smile.

The role is hands-on, physical and varied. No two shifts are the same. You will often feel like your own boss while delivering to customers, with a team of Managers and colleagues at base to support you when needed.

We welcome applicants seeking flexibility to suit their lifestyle, job stability or a change in career direction.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Discounts: 10% off and 15% at pay day weekends with Tesco Colleague Clubcard; option to share an additional card with family
• Access to free wellbeing resources for mind, body and life
• Life cover of five times your pay and an employer pension with matching contributions up to 7.5%
• Benefits to suit you, including discounts, shares, and cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments
• Access to colleague networks for diverse communities (more information available in the benefits section)

You will be responsible for

Delivering your part of the customer shopping trip by:

• Ensuring the van and trays are clean, tidy and organised
• Leaving the back yard clean and free of rubbish; pick up litter as you see it
• Washing trays as part of the tray wash process
• Loading the van and checking roadworthiness
• Communicating with customers about changes to their order, substitutions or short items, and offering refunds where appropriate
• Taking care of products/deliveries as if they were your own
• Explaining to customers that substitutions will not incur additional charges
• Delivering within the customer’s time slot
• Calling the customer before arrival if early
• Calling the store/centre if running 30 minutes or more late

You will need

• Build relationships with colleagues to create team spirit and ensure the store is best for customers
• Be warm and welcoming with customers and colleagues, taking time to understand the customer and say thank you
• Respond quickly to changing customer needs and embrace change within the store
• Be energetic and driven to exceed expectations while balancing home and work commitments
• Share ideas with your Manager and colleagues on how to improve the store for customers
• A valid UK/EU/EEA driving licence (full or automatic) for at least 12 months with no more than 3 penalty points

About us

Our vision is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is to serve customers, communities and the planet a little better every day.

We are committed to diversity, equity and inclusion. Tesco strives to create a workplace where everyone feels welcome and able to be themselves.

We are proud to be Disability Confident Leader and offer an accessible recruitment process. For information on accessibility support, please contact us.

Please note: Tesco will recruit individuals who have passed the school leaver’s age. Some roles may have age or time-of-day restrictions.

For more information about us please visit www.tescoplc.com