Customer Delivery Driver, Supermarket Assistant

John Lewis Plc; Trafford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major UK retailer is hiring a Customer Delivery Driver to bring quality products directly to customers' doors. In this role, you will handle deliveries, ensure vehicle safety compliance, and provide excellent customer service. Candidates must have a valid UK driving licence and good customer service skills. This position offers competitive pay and a supportive working environment.

Qualifications

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Ability to meet the physical requirements of the role (e.g. lifting crates, moving cages).
• Comfortable working independently, self-motivated and adaptable.

Responsibilities

• Check your delivery routes for the day.
• Load and prepare your van for deliveries.
• Maintain full road compliance and health and safety.
• Provide great customer service while on the road.
• Support the wider shop team with general shopkeeping tasks.

Skills

Customer service skills

Time management skills

IT literate

Job description

About the role

As one of our Customer Delivery Drivers, you'll bring our unique blend of quality Waitrose produce and Partner‑led service right to our customers' doors. You will support the shop team with daily tasks like stock replenishment and housekeeping and contribute to the efficient and productive running of the shop in a friendly and welcoming environment.

In addition to your contractual pay, any time worked between 22:00 and 06:00 will attract a Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Due to its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

• Check your delivery routes for the day.
• Load and prepare your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
• Ensure all appropriate vehicle safety checks are complete on your van, maintaining full road compliance and health and safety.
• Act as an ambassador for the Waitrose brand while on the road, providing great customer service as your number one priority.
• Help customers with their shopping and build rapport with them based on trust and service.
• Support the wider shop team when required with general shopkeeping tasks.

Essential skills/experience

• Full valid B‑Category UK manual driving licence with no more than 6 points.
• Great customer service skills.
• Time management skills.
• Ability to meet the physical requirements of the role (e.g. lifting crates, moving cages).
• Comfortable working independently, self‑motivated and adaptable.
• IT literate.

Desirable skills/experience

• Previous experience in a driving role and knowledge of chilled vehicles.

About Our Employer

We're the largest employee‑owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We are Partners who are driven by our purpose to build a happier world. We are ruthlessly focused on being brilliant at retail and continually innovate, adapt and diversify. We value kindness, respect and collaboration.

We want all of our Partners to have a good work‑life balance and support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.