Customer Delivery Driver & Supermarket Assistant

Waitrose & Partners; Sandbach; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading grocery retailer is seeking a Customer Delivery Driver to deliver quality products to customers' doors. The role involves checking delivery routes, loading vans, and ensuring customer satisfaction while adhering to safety regulations. Successful candidates will have a valid driving license and excellent customer service abilities. The company supports a work-life balance with flexible working arrangements, fostering a welcoming and collaborative environment for all team members.

Benefits

Flexible working options

Qualifications

• Must possess a valid manual driving license with fewer than 6 points.
• Experience in a driving role is beneficial.
• Skills in customer service and time management are essential.

Responsibilities

• Check delivery routes for the day.
• Load and prepare van for deliveries.
• Perform vehicle safety checks and maintain compliance.
• Provide excellent customer service while driving.
• Assist with shop tasks when required.

Skills

Customer service skills

Time management

Physical fitness

Self-motivation

IT literacy

Education

Full valid B-Category UK manual driving licence

Job description

As one of our "Customer Delivery Drivers", you'll be bringing the unique blend of quality Waitrose produce and Partner‑led service right to our customers' doors. Actively playing out our ethos - passionate Partners serving food lovers. When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replen fisc replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team.

You’ll typically start your day in store and you'll be responsible for:

Responsibilities

• Checking your delivery routes for the day.
• Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
• Ensuring all of the appropriate vehicle safety checks'aller on your van, maintaining full road compliance, health and safety.
• Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
• Helping customers with their shopping and building a rapport with them based on trust and service.
• Supporting the wider shop team when required with general shop keeping tasks.

Qualifications

• Full valid B‑Category UK manual driving licence with no more than 6 points.
• Great customer service skills.
• Time management skills.
• Able to cope with the physical requirements of the role (e.g. lifting of crates, moving cages).
• Comfortable working independently with the ability to be self‑motivated and adaptable.
• IT literate.

Desirable skills/experience

• Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed.

We're the largest employee‑owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. Breakdown, adapt and diversify. Never knowingly undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belongdelivr. Embracing our differences and creating an environment where we're free to be ourselves and can thrive. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.