Customer Delivery Driver, Supermarket Assistant

Waitrose & Partners; Reading; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading UK retail company is seeking a Customer Delivery Driver to deliver high-quality products and provide excellent customer service. In this role, you will check delivery routes, prepare the delivery van, and assist customers while maintaining health and safety standards on the road. The job requires a full valid driving license and strong customer service skills. Flexible working options are available to support work-life balance.

Qualifications

• Must have a full valid B-Category UK manual driving licence with no more than 6 points.
• Physical capability to handle lifting and moving crates.
• Previous experience in driving is helpful.

Responsibilities

• Check delivery routes and prepare the van for deliveries.
• Conduct vehicle safety checks and maintain road compliance.
• Provide excellent customer service while representing the brand.
• Assist with general shopkeeping tasks when needed.

Skills

Customer service skills

Time management skills

Ability to work independently

IT literate

Job description

As one of our Customer Delivery Drivers, you'll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers' doors. Actively playing out our ethos - passionate Partners serving food lovers. When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team. Due to its nature, you need to be 18-years or older to work in this role.

Key Responsibilities

• Check your delivery routes for the day.
• Load and prepare your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
• Ensure all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
• Be an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
• Help customers with their shopping and build a rapport with them based on trust and service.
• Support the wider shop team when required with general shopkeeping tasks.

Essential Skills & Experience

• Full valid B-Category UK manual driving licence with no more than 6-points.
• Great customer service skills.
• Time management skills.
• Able to cope with the physical requirements of the role (e.g. lifting of crates, moving cages).
• Comfortable working independently with the ability to be self motivated and adaptable.
• IT literate.

Desirable Skills & Experience

• Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed.

Our Company

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail, continue to innovate, adapt, and diversify. We're committed to quality and service in John Lewis and for food-lovers in Waitrose.

Work-Life Balance

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.