Customer Delivery Driver, Supermarket Assistant

jlp; Keynsham; In loco; GBP 16.000 - 23.000; Tempo pieno

Descrizione del lavoro

Waitrose & Partners in Keynsham is seeking a Customer Delivery Driver for part-time weekend shifts. You will deliver groceries directly to customers, maintain vehicle safety, and support shop tasks when not on the road.

This role emphasises friendly, professional service with a focus on accurate order handling and substitutions. Night premium applies after 22:00. Applicants must be 18+.

Competenze

• Must be 18 years or older.
• Hold a full UK manual car driving licence (B category) with no more than 6 penalty points.
• Bring a friendly, customer-focused approach to service.

Mansioni

• Be a friendly face for the Waitrose brand while on the road, delivering excellent customer service.
• Communicate any changes to orders (substitutions, short-dated items) and arrange refunds if necessary.
• Handle products with care and keep deliveries in good condition.
• Explain to customers that substitutions will not incur extra charges.
• Assist customers with groceries and build trusted relationships.
• Familiarise yourself with the delivery route for the day.
• Ensure the van is road-ready and compliant with safety rules.
• Assist the wider CFC team with warehouse tasks when off the road.

Conoscenze

Driving licence

Customer service

Physical fitness

Descrizione del lavoro

ABOUT THE ROLE

As one of our Customer Delivery Drivers, you'll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers' doors. Actively playing out our ethos - passionate Partners serving food lovers .That is exactly what makes this role so dynamic-it is a highly active, physical, customer-facing role where you are directly interacting with people and keeping things moving.

When you're not out on the road, you'll be back at the shop completing daily tasks like stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team.

As one of our Customer Delivery Drivers, you will be driving well equipped, modern and well serviced vehicles at all times and safety is always one of our top priorities.

At Waitrose every delivery matters - We are not simply delivering groceries, we are delivering trust, care and exceptional service.

We're an inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here https://www.jlpjobs.com/about/diversityandinclusion/.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

What makes a great Waitrose driver?

• You enjoy helping people
• You remain calm under pressure
• You are a problem solver
• You take ownership
• You are dependable
• You are professional and well-presented
• You understand that excellent customer service matters

Our customers tell us they want:

• A friendly approach
• Someone they can trust
• A driver who is there to help
• A professional and tidy appearance
• Someone who genuinely cares

Due to working time regulations, applicants must be 18 years or over to apply.

Key Responsibilities

• Be a friendly face for the Waitrose brand while you're on the road-great customer service is your number one goal!
• Chat with customers about any changes to their order (like substitutions or short-dated items), and if they're not happy, quickly sort out a refund for them.
• Handle all products and deliveries with real care, treating them like they're your own.
• Make it clear to customers that they definitely won't be charged extra if they receive a substituted item.
• Help customers with their groceries and build a strong, trusting relationship with them.
• Familiarise yourself with your delivery route for the day.
• Give your van a full safety check to make sure it's totally road-ready and compliant with all the safety rules.
• Help the wider CFC team with general warehouse tasks when you're off the road

Essential skills/experience you'll need

• Be 18 or older-that's a must for this kind of work.
• Have a full, valid UK manual car driving license (B-Category) with no more than 6 penalty points.
• Bring awesome people skills and a friendly approach to customer service.
• Be ready for some physical work, which involves things like lifting crates, walking up stairs, and moving large cages, approximately no heavier than 18kg.

Desirable skills/experience you may have

• If you've driven for work before, or know a bit about refrigerated vans, that's a plus! Either way, we'll give you all the training you need to do a great job every single day.

Closing Date: October 23, 2026

Pay: £14.31 Hourly

Contract Type: Permanent

Hours of Work: Part time work (15) hours per week Vacancy 1 : Saturday & Sunday 06:00 - 14:00 Vacancy 2 : Saturday & Sunday 14:00-22:00

Job Level: Partnership Level 10

Where You'll Be Working: Keynsham (Waitrose & Partners), Broadmead Lane, Keynsham, Somerset, BS31 1ST

ABOUT THE PARTNERSHIP

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a c