Customer Delivery Driver, Supermarket Assistant

jlp; Cheltenham; On-site; GBP 16,000 - 17,000; Full time

Benefits offered by this job

Night Premium £3.75/hr (22:00–06:00)

Permanent contract

Job summary

Waitrose & Partners in Cheltenham is hiring a Customer Delivery Driver to bring the Waitrose produce and Partner-led service directly to customers' doors. You will also support shop tasks like stock replenishment and housekeeping, while upholding safety and customer care as priorities.

Role requires a full valid B-category UK licence, strong customer service, and the ability to work independently. Night premium applies; hours include evenings and weekends.

Qualifications

• Full valid B-category UK manual driving licence with no more than 6 points.
• Great customer service skills.
• Time management skills.
• Able to cope with physical tasks (lifting crates, moving cages).
• IT literate and comfortable with basic tech.
• Desirable: previous driving experience and knowledge of chilled vehicles.

Responsibilities

• Checking your delivery routes for the day.
• Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
• Ensuring all vehicle safety checks are complete on your van, maintaining road compliance and safety.
• Being an ambassador for the Waitrose brand with excellent customer service as a priority.
• Helping customers with their shopping and building rapport based on trust and service.
• Supporting the wider shop team with general shopkeeping tasks.

Skills

B-category driving licence

Customer service

Time management

Physical ability

Independent working

IT literate

Previous driving experience (desirable

Chilled vehicles knowledge (desirable)

Job description

ABOUT THE ROLE

As one of our Customer Delivery Drivers, you'll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers' doors. Actively playing out our ethos - passionate Partners serving food lovers.

When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team.

Due to its nature, you need to be 18-years or older to work in this role.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

• Checking your delivery routes for the day.
• Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
• Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
• Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
• Helping customers with their shopping and building a rapport with them based on trust and service.
• Supporting the wider shop team when required with general shopkeeping tasks.

Essential skills/experience you'll need

• Full valid B-Category UK manual driving licence with no more than 6-points.
• Great customer service skills.
• Time management skills.
• Able to cope with the physical requirements of the role (e.g. lifting of crates, moving cages).
• Comfortable working independently with the ability to be self motivated and adaptable.
• IT literate.

Desirable skills/experience you may have

• Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed.

Closing Date: September 26, 2026

Pay: £14.31 Hourly

Contract Type: Permanent

Hours of Work: 22.5 hours per week - Varied hours of part time work across seven days to include early starts, late finishes, evenings and weekends.

Job Level: Partnership Level 10

Where You'll Be Working: Cheltenham (Waitrose & Partners), Honeybourne Way, Cheltenham, Gloucestershire, GL50 3QW

ABOUT THE PARTNERSHIP

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.