Customer Delivery Driver - Sudbury Superstore

Tesco Retail; Sudbury CP; On-site; GBP 20,000 - 21,000; Full time

Job summary

Tesco is looking for Customer Delivery Drivers to serve customers in their homes across the United Kingdom. The role involves mobile, hands-on work with a strong focus on delivering excellent service and a friendly demeanour.

You will drive, load, and deliver orders, while maintaining a clean van and providing great customer experience. Shifts vary, and Tesco commits to a minimum weekly hours; some locations offer more.

Qualifications

• Customer service experience is essential.
• Strong communication and problem-solving skills.
• Ability to manage time and prioritise tasks effectively.

Responsibilities

• Maintain van, trays and workspace clean and organised.
• Load the van safely and complete checks to ensure roadworthiness.
• Explain order changes or substitutions clearly to customers and process refunds when needed.
• Handle products with care to ensure quality and customer trust.
• Deliver within the customer’s time slot with a friendly, efficient service.
• Build strong relationships with colleagues to support great team performance.
• Be warm and welcoming with customers and colleagues.
• Adapt to changing customer needs while on the road and in store.

Skills

Customer service

Time management

Communication

Organisational skills

Job description

Availability Window

Days From time To time Sun 07:00:00 19:00:00 Thu 07:00:00 12:30:00 Fri 06:00:00 13:15:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.

It’s handson, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or shortdated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.