Customer Delivery Driver - Stoke-on-Trent Superstore

Tesco; Stoke-on-Trent; Remote; GBP 20,000 - 21,000; Part time

Benefits offered by this job

Flexible working

Job summary

Tesco is seeking an Customer Delivery Driver to bring orders to customers at home across the UK. The role combines driving with helping customers and delivering great service with a smile.

Shifts are varied; you will work independently most of the day with support from managers back at base. A minimum of 16 hours per week is guaranteed, with some roles from 12 hours, depending on location.

Qualifications

• Hold a valid UK/EU/EEA driving licence for at least 12 months with no more than 3 penalty points.
• Provide warm, natural customer service at the doorstep and handle order changes professionally.
• Be able to load the van safely and keep the area clean and organised.

Responsibilities

• Deliver orders within assigned time slots and ensure correct items and condition.
• Load and check van, keep it roadworthy and clean.
• Interact with customers politely, explain substitutions or refunds as needed.

Skills

Customer service

Driving

Time management

Communication

Job description

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; its about helping people and delivering great service with a smile.

Its hands?on, physical and full of variety, with no two shifts the same. Youll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at 14.18 per hour, rising to 15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.

Loading the van safely and completing all checks to ensure its roadworthy, reliable, and ready to deliver great service.

Talking customers through any order changes, substitutions, or short?dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.

Handling products with care, treating every order as if it were your own to maintain quality and customer trust.

Delivering within the customers time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.

Be warm and welcoming with customers and colleagues.

Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tescos vision is to be every customers favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

Were committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyones Welcome.

We also understand that life varies for each of us, so were always open to conversations about flexible working. Talk to us during your application about how we can support you.