Customer Delivery Driver - Southampton Extra

Tesco; Southampton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading grocery retailer in Southampton is seeking a Customer Delivery Driver to deliver excellent service on the road. This hands-on role requires a valid driving licence and involves maintaining cleanliness, managing deliveries, and engaging positively with customers. With a supportive working environment and flexible hours, the position offers a competitive rate of pay and various benefits including holidays, discounts, and wellbeing services.

Benefits

20 days holiday plus a personal day

Flexible working options

Colleague discounts and savings

Free wellbeing services

Life cover and pension benefits

Uniform provided

Qualifications

• A valid UK/EU/EEA Driving licence for at least 12 months with no more than 3 penalty points.
• Ability to respond quickly to changing customer needs.

Responsibilities

• Deliver customer shopping trips efficiently.
• Maintain cleanliness of van and delivery items.
• Provide excellent customer service at all times.

Skills

Service attitude

Team building

Adaptability

Communication

Driving skills

Job description

Overview

Tesco UK • Southampton • Permanent • Apply by 27-Sep-2025

Availability Window: Days From time To time Sun 17:00:00 23:00:00; Tue 17:00:00 23:00:00; Wed 17:00:00 23:00:00; Sat 17:00:00 23:00:00.

Our Customer Delivery Driver rate of pay starts from £13.35 per hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location. We offer a minimum of 16 guaranteed hours each week, with options to work fewer hours (minimum of 12) if requested.

The available times are shown as availability windows. We will schedule contracted hours within these times and provide 3 weeks notice of shifts. We welcome flexible availability; if your availability closely matches but does not exactly align with advertised times, we still encourage you to apply.

Customers are at the heart of everything we do.

As the face of Tesco on the road, you will meet and talk to customers in their homes. This role involves more than driving—delivering great service with a smile.

It is a hands-on, physical role with variety. Shifts are dynamic; you will largely manage your delivery to customers, with support from managers and colleagues back at base as needed.

We welcome applicants seeking flexibility, job stability, or a change in career direction.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Discounts (Colleague Clubcard) and savings on pay day weekends, up to £2,000 a year
• Free wellbeing services and resources for mind, body, and life
• Life cover of five times pay and an award-winning pension with employer contributions up to 7.5%
• Benefits to suit you, including discounts, shares, and cycle to work schemes
• Uniform provided and supportive policies for life events
• Access to colleague networks and more information about benefits

Responsibilities

You will be responsible for delivering your portion of the customer shopping trip by:

• Ensuring the van and trays are clean and tidy
• Leaving the customer’s area clean and picking up litter when observed
• Washing trays as part of the tray wash process
• Loading the van, checking for roadworthiness
• Discussing any changes to orders with customers, offering refunds for issues with substitutions
• Handling products with care and delivering them as if your own
• Explaining to customers that substitutions will not increase charges
• Delivering within the customer’s time slot
• Calling the customer before arriving if early
• Calling the store if you are running 30 minutes or more late

What you’ll need

• Build teams and maintain a positive, respectful service attitude
• Be warm and welcoming to customers and colleagues
• Respond quickly to changing customer needs and embrace change
• Be energetic and driven to exceed expectations while maintaining balance between home and work
• Share ideas with management to improve the store for customers
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points

About us

Our vision at Tesco is to become every customer's favourite way to shop, at home or on the move. Our core purpose is to serve customers, communities and the planet a little better every day. We strive to act as a responsible and sustainable business for all stakeholders, communities, and the planet.

We value diversity, equity and inclusion, and strive to ensure everyone feels represented and can be themselves at work. We encourage flexible working and support varied life circumstances.

We are proud to be accredited Disability Confident Leader and are committed to an accessible recruitment process. For accessibility information, please contact us.

Please note: Tesco will recruit individuals who meet school leaver age requirements. Some locations have restrictions on working times or access to certain duties. If there are lots of applicants, roles may close earlier than advertised. Feedback is provided to interviewees.

For more information about us, please visit www.tescoplc.com