Customer Delivery Driver - Southampton Extra

Tesco; Bursledon; On-site; GBP 29,000 - 32,000; Part time

Benefits offered by this job

Holiday 20 days + personal day

Colleague discount 10%

Life cover

Pension with employer match

Wellbeing services

Uniform provided

Job summary

Tesco is seeking a Customer Delivery Driver to serve customers across the UK. The role emphasises service and safety, with a focus on delivering shopping in perfect condition and maintaining a positive customer experience.

You will work independently while supported by managers at base, with shifts including evenings and weekends and a guaranteed minimum hours arrangement. This role stresses loading safety, timely deliveries, and friendly, proactive service.

Qualifications

• Must hold a valid UK/EU/EEA driving licence with at least 12 months' experience and no more than 3 penalty points.
• Ability to load/unload safely and deliver to customers' homes.
• Strong customer service and communication skills.

Responsibilities

• Keep van, trays and work area clean and tidy to ensure correct deliveries.
• Load the van safely and perform checks to ensure roadworthiness.
• Explain order changes or substitutions calmly and arrange refunds as needed.
• Handle products with care to maintain quality and trust.
• Deliver within the promised time slot and provide friendly doorstep service.

Skills

Customer service

Communication

Safe driving

Time management

Job description

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.

It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

About the role

Availability Window:

• Sun 17:00–22:00
• Mon 17:00–22:00
• Fri 17:00–22:00
• Sat 17:00–22:00

You will be responsible for

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

You will need

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Whats in it for you?

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
• Uniform provided, plus policies to support you through life’s key moments

About Us

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.