Customer Delivery Driver - Pontyclun Talbot Green Extra

Tesco; Pontyclun; On-site; GBP 20,000 - 21,000; Full time

Benefits offered by this job

Holiday entitlement 20 days + personal

Flexible working from day one

10% colleague discount

15% on pay-day weekends (second card)

Wellbeing services

Life cover

Pension with up to 7.5% employer match

Discounts, shares and cycle-to-work

Uniform provided

Job summary

Tesco Pontyclun is recruiting a Customer Delivery Driver to represent Tesco on the road, meeting customers in their homes and ensuring orders arrive in perfect condition. You will be on a hands-on, physical, flexible shift pattern, delivering great service with a smile while working mostly independently with support from managers at base.

Pay starts at £14.18 per hour, rising to £15.45 in M25 stores. Minimum 16 hours per week is guaranteed, with some roles advertised from 12 hours.

Qualifications

• Requires valid UK/EU driving licence (full or automatic) for at least 12 months with no more than 3 penalty points.
• Strong customer service orientation and ability to handle substitutions and refunds.
• Able to work in a fast-paced, independent role while keeping a positive, friendly attitude.

Responsibilities

• Keep van, trays and work area clean, tidy and organized to ensure correct delivery.
• Load the van safely and perform pre-delivery checks for roadworthiness.
• Explain order changes or substitutions to customers and process refunds when needed.
• Handle products with care to maintain quality and trust.
• Deliver within the customer’s time slot and provide warm, personal service at the doorstep.

Skills

Customer service

Driving

Communication

Teamwork

Job description

Customer Delivery Driver - Pontyclun Talbot Green Extra

Days From time To time Sun 18:00:00 22:00:00

Tue 19:00:00 23:00:00

Sat 19:00:00 23:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile.

It's hand-on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

You will be responsible for

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short-dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer's time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

You will need

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

What’s in it for you?

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
• Uniform provided, plus policies to support you through life's key moments

About Us

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome.

We also understand that life varies for each of us, so we're always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.