Customer Delivery Driver - Pontyclun Talbot Green Extra

Tesco UK; Pontyclun; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading supermarket chain is seeking a Customer Delivery Driver in Pontyclun. The role involves ensuring timely deliveries, maintaining a tidy vehicle, and providing excellent customer service. A full UK driving licence with limited penalty points is essential. The starting pay is £13.35 per hour, offering a minimum of 16 guaranteed hours per week. Ideal candidates should demonstrate independence and positive customer interaction, aligning with the company’s commitment to diversity and inclusion.

Qualifications

• A full or full automatic UK driving licence with no more than 3 penalty points for at least 12 months is required.
• Must be over 18 for roles involving specific duties, such as driving or working late.

Responsibilities

• Delivering during the customer's time slot and communicating any changes to their orders.
• Maintaining cleanliness and organization of the van.
• Building relationships with colleagues and providing excellent customer service.

Skills

Customer service skills

Ability to work independently

Positive attitude

Team spirit

Job description

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Availability window

Sun 09:00 – 15:00, Wed 19:00 – 23:00, Thu 18:00 – 22:00, Fri 18:00 – 22:00.

Customers are at the heart of everything we do.

Responsibilities

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customers time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Qualifications & Experience

A full or full automatic UK driving licence, with no more than 3 penalty points for at least 12 months, is required for all candidates. A positive attitude, the ability to work independently and good customer service skills are also essential.

Diversity & Inclusion

We know life looks a little different for each of us. At Tesco we always want you to feel represented and to be yourself at work. We welcome everyone and value the contribution that each individual brings.

Legal & Age Requirements

Tesco will only recruit individuals who have passed the school leaver’s age.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

For more information about us please visit www.tescoplc.com.