Customer Delivery Driver - Martlesham Extra

Tesco; Martlesham; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Holiday entitlement

Flexible working

Colleague discount

Wellbeing services

Life cover

Pension scheme

Cycle to work

Uniform provided

Job summary

Tesco UK – Martlesham Extra is seeking Customer Delivery Drivers for a permanent role with varied working hours. You will meet customers at their homes and provide friendly, reliable service while managing deliveries and substitutions with care.

Responsibilities include loading vans, keeping areas tidy, and delivering on time. A valid licence (12+ months) with limited penalty points is required; 16 hours minimum per week are guaranteed, with some roles starting at 12 hours.

Qualifications

• Valid UK/EU driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
• Warm and welcoming with customers and colleagues.
• Ability to adapt to changing customer needs while on the road.

Responsibilities

• Keep van, trays, and work area clean and organized to ensure accurate deliveries.
• Load the van safely and perform checks to ensure roadworthiness.
• Explain order changes or substitutions clearly and refunds when needed to maintain a smooth experience.
• Handle products with care and maintain quality and customer trust.
• Deliver within the customer’s time slot, providing friendly, attentive service at the doorstep.

Skills

Customer service

Teamwork

Communication

Driving licence

Job description

Tesco UK • Martlesham Extra • Permanent • Working hours Various Shift Pattern

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile.

It's hands‑on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

What is in it for you

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
• Uniform provided, plus policies to support you through life's key moments

You will be responsible for

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer's time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

You will need

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

About us

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome.

We also understand that life varies for each of us, so we're always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.