Customer Delivery Driver - Lakeside Extra

Tesco PLC; Chadwell St Mary; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Holiday 20 days

Flexible working

Staff discount

Wellbeing services

Life cover

Pension with match up to 7.5%

Employee benefits package

Uniform provided

Job summary

Tesco PLC in the United Kingdom is seeking a Customer Delivery Driver to meet customers in their homes and provide friendly, efficient service while delivering groceries. The role is hands-on, physical, and varied, with independent work and a supportive team at base.

Pay starts at £14.18 per hour, rising to £15.45 in M25 stores. A minimum of 16 hours per week is guaranteed, with some locations offering 12-hour roles as well.

Qualifications

• Customer-facing role with friendly, reassuring service.
• Ability to load, unload and handle groceries with care.
• Strong communication to manage order changes and substitutions.

Responsibilities

• Keep the van, trays and work area clean and organised.
• Load the van safely and perform checks for roadworthiness.
• Explain order changes to customers and process refunds when needed.
• Deliver within the scheduled time slot and provide warm service at the doorstep.
• Build rapport with customers and respond to changing needs on the road.

Skills

Customer service

Delivery driving

Communication

Teamwork

Job description

Availability Window

Days From time To time

• Sun 18:00:00 22:00:00
• Thu 18:00:00 22:00:00
• Fri 18:00:00 22:00:00
• Sat 18:00:00 22:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile.

It's hands-on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

What is in it for you

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes

Uniform provided, plus policies to support you through life's key moments

You will be responsible for

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short-dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer's time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

You will need

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.