Customer Delivery Driver - Kingston Extra

Tesco Retail; Milton Keynes; On-site; GBP 19,000 - 22,000; Full time

Job summary

Tesco is seeking a Customer Delivery Driver in Milton Keynes to represent the brand on the road and deliver high-quality service in customers' homes. You'll drive, load, and deliver orders, ensuring items arrive in perfect condition and on time.

Role offers varied shifts, with a guaranteed minimum hours and a focus on friendly, helpful service. A valid licence and good customer interaction are essential.

Qualifications

• Great customer service and positive attitude.
• Clean driving licence and safe driving practices.
• Ability to manage time and meet delivery windows.
• Good communication with customers and team.

Responsibilities

• Deliver groceries within customer指定 time slots and maintain service quality.
• Keep van and equipment clean, organized and roadworthy.
• Handle order changes and substitutions politely and process refunds when needed.
• Provide friendly doorstep service and build rapport with customers.
• Collaborate with store team to ensure smooth deliveries.

Skills

Customer service

Driving

Time management

Communication

Job description

Availability Window

Days From time To time Sun 19:00:00 23:00:00 Tue 19:00:00 23:00:00 Wed 19:00:00 23:00:00 Thu 06:00:00 14:00:00 Fri 19:00:00 23:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; its about helping people and delivering great service with a smile.

Its hands on, physical and full of variety, with no two shifts the same. Youll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at 14.18 per hour, rising to 15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.

Loading the van safely and completing all checks to ensure its roadworthy, reliable, and ready to deliver great service.

Talking customers through any order changes, substitutions, or short dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.

Handling products with care, treating every order as if it were your own to maintain quality and customer trust.

Delivering within the customers time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.

Be warm and welcoming with customers and colleagues.

Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please clickhere.