Customer Delivery Driver - Kettering

Tesco; Kettering; On-site; GBP 19,000 - 21,000; Part time

Job summary

Tesco is seeking a Customer Delivery Driver to join our team in the United Kingdom. This role combines driving with frontline customer service, delivering groceries to customers’ homes and providing a warm, helpful experience at the doorstep.

Roles offer flexibility in hours, with a guaranteed minimum weekly commitment and shifts that suit varying schedules. You will work independently most of the day, supported by a team at base when needed.

Qualifications

• Valid UK/EU/EEA driving licence held for at least 12 months with no more than 3 penalty points.

Responsibilities

• Deliver orders within the customer time slots and provide warm, friendly service at the doorstep.
• Load the van safely and keep it clean and roadworthy.
• Handle changes, substitutions or short-dated items with customers and process refunds when needed.
• Maintain order accuracy and ensure goods are delivered in perfect condition.
• Build strong relationships with colleagues to support teams and customers.

Skills

Driving license

Customer service

Teamwork

Job description

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; its about helping people and delivering great service with a smile.

Its hands?on, physical and full of variety, with no two shifts the same. Youll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at 14.18 per hour, rising to 15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.

Loading the van safely and completing all checks to ensure its roadworthy, reliable, and ready to deliver great service.

Talking customers through any order changes, substitutions, or short?dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.

Handling products with care, treating every order as if it were your own to maintain quality and customer trust.

Delivering within the customers time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.

Be warm and welcoming with customers and colleagues.

Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tescos vision is to be every customers favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

Were committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyones Welcome.

We also understand that life varies for each of us, so were always open to conversations about flexible working. Talk to us during your application about how we can support you.