Customer Delivery Driver - Hartlepool Extra

Tesco; Tees Valley; On-site; GBP 19,000 - 21,000; Full time

Job summary

Tesco Hartlepool Extra is recruiting a Customer Delivery Driver on a permanent contract with varied shift patterns. You will meet customers in their homes, delivering great service with a smile and ensuring orders arrive in perfect condition.

Pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. A minimum of 16 hours per week is guaranteed, with some locations offering more hours.

Qualifications

• Valid UK/EU/EEA driving licence for at least 12 months with no more than 3 penalty points.
• Strong customer service and communication skills.
• Ability to work independently with a positive, friendly approach.

Responsibilities

• Keeping van, trays and work area clean and organized.
• Loading the van safely and performing pre-trip checks.
• Discussing order changes with customers and processing refunds where needed.
• Delivering within the customer’s time slot with warm, doorstep service.

Skills

Customer service

Driving

Communication

Flexibility

Job description

Tesco UK • Hartlepool Extra • Permanent • Working hours Various Shift Pattern • Apply by 09-Sep-2026

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile.

It's hands‑on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

What is in it for you

Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)

Flexible working available from day one

10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family

Free wellbeing services to support your mind, body and life

Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%

A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes

Uniform provided, plus policies to support you through life's key moments

You will be responsible for

Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.

Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.

Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.

Handling products with care, treating every order as if it were your own to maintain quality and customer trust.

Delivering within the customer's time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

You will need

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.

Be warm and welcoming with customers and colleagues.

Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

About us

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome.

We also understand that life varies for each of us, so we're always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.