Customer Delivery Driver - Erith CFC

Tesco PLC; Erith; Presencial; GBP 20.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday entitlement 20–22 days

Flexible working

Colleague Clubcard discounts

Wellbeing services

Life cover & pension matching

Cycle to work scheme

Uniform provided

Descripción de la vacante

Tesco PLC is seeking Customer Delivery Drivers to bring groceries to customers across our network. You will be the face of Tesco on the road, ensuring timely delivery, maintaining a clean vehicle, and providing friendly service in every home visit.

The role combines driving with customer interaction and problem solving, with support from managers back at base. This hands-on role offers flexible shifts, 16 guaranteed hours minimum weekly, and opportunities for part-time arrangements (min 12

Formación

• UK/EU/EEA driving license held for at least 12 months with no more than 3 penalty points
• Able to adhere to GB Domestic Driving Rules

Responsabilidades

• Ensure the van and trays used are clean and tidy.
• Leave the back yard clean, tidy and free of rubbish; pick up litter as seen.
• Load the van and check it for roadworthiness.
• Deliver to customers within the scheduled time slots and handle substitutions/refunds.
• Talk to customers about order changes and substitutions; explain refunds where needed.

Conocimientos

Driving license (UK/EU/EEA)

Customer service

Flexible working

Punctuality

Descripción del empleo

Availability Window Days From time To time Mon 09:15:00 21:15:00 Wed 09:15:00 21:15:00 Thu 15:45:00 21:15:00 Sat 15:45:00 21:15:00 Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location. It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

• Ensuring the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process. I can get what I want:
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customers time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

You will need

• A UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
• Able to adhere to the GB Domestic Driving Rules

As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That's why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

Its hands on, physical and full of variety. No two shifts are ever the same and our customer's look for help in all kinds of different ways. For most of the day you'll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them. So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

What is in it for you, Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments, big and small