Customer Delivery Driver - Coventry Extra

Tesco; Coventry; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Holiday entitlement

Flexible working

Discount card

Wellbeing services

Life cover

Pension plan

Cycle to work

Job summary

Tesco Coventry is hiring a Customer Delivery Driver to bring groceries to customers’ homes in a timely and friendly manner. You’ll be based in Coventry, working in shifts that suit the business needs and customer demand, with a guaranteed minimum weekly hours and full training provided.

You will load your van, deliver within time windows, and handle substitutions or refunds as needed, while keeping customers informed with a warm and professional approach.

Qualifications

• Valid UK driving licence held for at least 12 months (full or automatic).
• Excellent customer service and communication skills.
• Ability to navigate and plan efficient routes.

Responsibilities

• Deliver orders to customers in time slots while ensuring order accuracy.
• Load and unload items safely and maintain van cleanliness.
• Communicate order changes and substitutions politely.
• Provide warm, friendly service at the doorstep.
• Keep vehicle and equipment in good working order.

Skills

Customer service

Driving

Job description

Tesco UK Coventry Permanent Working hours 30.00 Apply by 28-Aug-2026

Availability Window
Days From time To time Mon 07:00:00 20:00:00 Tue 07:00:00 20:00:00 Thu 16:00:00 23:00:00 Fri 16:00:00 23:00:00 Sat 18:00:00 23:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile.

It's handsâ€'on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

What is in it for you

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on payâ€'day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an awardâ€'winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycleâ€'toâ€'work schemes
• Uniform provided, plus policies to support you through life's key moments

You will be responsible for

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or shortâ€'dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer's time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

You will need

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

About us

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome.

We also understand that life varies for each of us, so we're always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.