Customer Delivery Driver - Colchester Extra

Tesco UK; Colchester; On-site; GBP 20,000 - 21,000; Part time

Job summary

Tesco is seeking a Customer Delivery Driver to deliver orders to customers’ homes across the area. You will be the face of Tesco on the road, offering warm, reliable service while managing deliveries efficiently.

The role emphasises hands-on, physical work with variable shifts. A valid UK driving licence (12 months minimum) and a friendly, customer-focused approach are essential for providing great service and keeping customers happy.

Qualifications

• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Responsibilities

• Meet customers in their homes and deliver shopping with a friendly, helpful service.
• Load the van safely and check it is roadworthy before delivery.
• Deliver within customers' time slots and communicate order changes clearly.
• Provide refunds when needed and handle substitutions with care to keep the experience smooth.

Job description

Availability Window

• Sun 18:00:00 – 22:00:00
• Mon 18:00:00 – 22:00:00
• Thu 18:00:00 – 22:00:00
• Sat 08:00:00 – 12:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.

It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.

Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.

Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.

Handling products with care, treating every order as if it were your own to maintain quality and customer trust.

Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.

Be warm and welcoming with customers and colleagues.

Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.