Customer Delivery Driver - Bournemouth Extra

Tesco; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading supermarket chain in Bournemouth is seeking a Customer Delivery Driver to deliver groceries to customers. The role offers a flexible schedule with a starting pay of £13.35 per hour. Ideal candidates will have excellent customer service skills and a valid driving licence. Join a team where diversity and inclusion are valued, and enjoy a range of benefits including holiday pay and discounts.

Benefits

Holiday starting at 20 days

10% off and 15% at pay day weekends

Access to free wellbeing services

Life cover of five times your pay

Qualifications

• Energetic and driven to deliver beyond expectations.
• Warm and welcoming in interactions with customers.
• Ability to build relationships and teamwork.

Responsibilities

• Deliver customer shopping trips on time.
• Ensure the van and trays are clean.
• Provide information on order changes to customers.

Skills

Customer service

Teamwork

Communication

Adaptability

Education

Valid UK/EU/EEA Driving licence

Job description

Overview

Tesco UK • Bournemouth • Apply by 16-Sep-2025

Availability Window

• Sun: 18:00–22:00
• Mon: 18:00–22:00
• Tue: 18:00–22:00
• Wed: 18:00–22:00
• Thu: 18:00–22:00
• Fri: 18:00–23:00
• Sat: 18:00–22:00

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability windows indicate the periods of time during the week we would like you to be available to work. We will schedule your contracted hours within these times, and you will have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility; if your available times closely match but do not exactly align with the advertised times, we would still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco on the road, we deliver from Lands’ End to John O’Groats. Our Customer Delivery Drivers meet and talk to customers in their homes daily. This role is about more than driving: it’s about helping others and delivering great service with a smile.

It’s hands-on, physical, and full of variety. No two shifts are the same, and customers seek help in many ways. For much of the day you’ll feel like your own boss, delivering to customers, but there’s always a team of Managers and colleagues back at base to support you when needed.

Whether you’re seeking flexibility, job stability, or a chance to change career direction, everyone is welcome at Tesco.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• 10% off and 15% at pay day weekends via the Colleague Clubcard (up to £2,000 a year) with an additional card for family outside your home
• Access to free wellbeing services and resources to support mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, including discounts, shares, and cycle-to-work schemes
• Uniform provided and supportive policies for life’s moments
• Access to colleague networks that bring together colleagues from diverse backgrounds. Click here to read more about the networks
• Click here to read more about the benefits available for colleagues

You will be responsible for

Delivering your part of our customer shopping trip by:

• Ensuring the van and trays are clean and tidy
• Leaving the back yard clean and free of rubbish, picking up litter as needed
• Washing trays as part of the tray wash process
• Loading the van as required and checking the van for roadworthiness
• Talking to the customer about any changes to their order, including short code items and substitutions, and offering a refund for anything unsatisfactory
• Taking care of products/deliveries as if they were your own
• Explaining to the customer that substitutions will not incur extra charges
• Delivering during the customer’s time slot
• Calling the customer before arriving if you are early
• Calling the store/centre if running 30 minutes or more late

You will need

• Build relationships with colleagues to create a team spirit and work together to make the store the best it can be for customers
• Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say thank you
• Act quickly to respond to changing customer needs and embrace change within the store
• Energetic and driven to deliver beyond expectations, balancing home and work
• Share ideas with the Manager and colleagues on how to improve the store for customers
• A valid UK/EU/EEA Driving licence (Full or Automatic) for at least 12 months with no more than 3 penalty points

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is to "Serving our customers, communities and planet a little better every day". Serving means acting as a responsible and sustainable business for all stakeholders, communities we are part of, and the planet.

Diversity, equity and inclusion (DEI) at Tesco means we want everyone to feel represented and able to be themselves at work. We are a place where Everyone’s Welcome.

We understand life looks different for everyone. We welcome conversations about flexible working. Some are at the start of their careers, some want flexibility, others are navigating life changes. Talk to us during your application about how we can support you.

We are proud to be a Disability Confident Leader and are committed to a fully inclusive and accessible recruitment process. For accessibility information, please read here.

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leaver age for your country please read here.

We can only accept candidates over 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery, and driving roles.

Occasionally, during high volumes, some roles may close earlier than the advertised end date. We will only offer feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com