Customer Delivery Driver - Basildon Pitsea Extra

Tesco Retail; Basildon; On-site; GBP 18,000 - 26,000; Full time

Job summary

Tesco is seeking a Customer Delivery Driver to represent the brand on the road and at customers' homes. You’ll deliver groceries, load and unload the van, and ensure orders reach customers within the promised time slots with a warm, helpful service.

This role is hands-on and varied, offering flexible hours with a guaranteed minimum of 16 hours per week; a full UK/EU driving licence is required, with up to 3 penalty points. Training and ongoing support are provided by Tesco.

Qualifications

• Customer service experience is preferred
• Valid driving licence and clean driving record
• Ability to handle physical tasks and deliveries responsibly

Responsibilities

• Deliver groceries to customers within agreed time windows
• Load and secure goods in the van and keep the vehicle clean and organised
• Communicate clearly with customers and handle substitutions or refunds as needed
• Provide warm, friendly service at the doorstep and ensure customer satisfaction
• Coordinate with store team to maintain smooth delivery operations

Skills

Customer service

Driving

Safety conscious

Time management

Job description

Availability Window

Days From time To time Sun 06:00:00 11:30:00 Mon 06:00:00 11:30:00 Tue 19:00:00 23:00:00 Fri 06:00:00 18:00:00 Sat 06:00:00 18:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.

It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.

Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.

Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.

Handling products with care, treating every order as if it were your own to maintain quality and customer trust.

Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.

Be warm and welcoming with customers and colleagues.

Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.