Customer Delivery Driver - Baldock Extra

Tesco UK; Baldock; On-site; GBP 20,000 - 21,000; Full time

Job summary

Tesco is hiring a Customer Delivery Driver in Baldock, United Kingdom. The role is on the road, delivering groceries to customers' homes and providing friendly service.

Shifts run in the evenings and weekends as shown in the availability window. You will load, drive safely, check deliveries, and handle any order changes with a smile. A valid UK driving licence is required.

Responsibilities

• Deliver groceries to customers' homes while providing warm, friendly service.
• Load the van, keep it clean, and perform safety checks before journeys.
• Explain order changes or substitutions and process refunds to keep the experience smooth.
• Deliver within the customer’s time slot and maintain high standards of care and accuracy.
• Build good relationships with colleagues to support team spirit and service quality.
• Be adaptable to changes on the road and in stores, staying customer-focused.
• Hold a valid UK driving licence for at least 12 months with no more than 3 penalty points.

Job description

Availability Window

• Mon 17:00:00 - 23:00:00
• Tue 17:00:00 - 23:00:00
• Fri 17:00:00 - 23:00:00
• Sat 17:00:00 - 23:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile.

It's hands-on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.

Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.

Talking customers through any order changes, substitutions, or short-dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.

Handling products with care, treating every order as if it were your own to maintain quality and customer trust.

Delivering within the customer's time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.

Be warm and welcoming with customers and colleagues.

Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome.

We also understand that life varies for each of us, so we're always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer.