Customer Delivery Driver - Ayr Extra

Tesco Retail; Ayr; On-site; GBP 19,534 - 21,283; Full time

Benefits offered by this job

Flexible working hours

Guaranteed minimum hours

Training provided

Job summary

Tesco Retail is seeking a Customer Delivery Driver to join their team in Ayr, Scotland. In this role, you will be responsible for delivering customer shopping trips while ensuring punctuality and professionalism. The position offers flexible working hours, with guaranteed hours of at least 16 per week.

You will engage with customers, provide excellent service, and maintain the cleanliness of the delivery vehicle. A valid driving licence and customer service orientation are key requirements for this position.

Qualifications

• A UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
• Warm and welcoming in interactions with customers and colleagues.
• Energetic and driven to deliver beyond expectations.

Responsibilities

• Delivering customer orders on time within designated time slots.
• Ensuring cleanliness and organization of the delivery van.
• Building relationships with colleagues and customers.

Skills

Customer service

Driving skills

Ability to adhere to GB Domestic Driving Rules

Job description

Availability Window

Days From time To time Sun 08:00:00 12:00:00 Tue 19:00:00 23:00:00 Wed 19:00:00 23:00:00 Fri 09:00:00 19:00:00

Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

About the role

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

Its hands on, physical and full of variety. No two shifts are ever the same and our customer’s look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

Key Responsibilities

Delivering your part of our customer shopping trip by:

• Ensuring the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customers time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
• A UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
• Able to adhere to the GB Domestic Driving Rules

Company and Inclusive Statements

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Legal and Age Requirements

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.