Customer Delivery Driver

Sainsbury's; Royal Tunbridge Wells; On-site; GBP 1,515,000 - 1,791,000; Full time

Benefits offered by this job

Discounts

Holiday entitlement

Enhanced Family Leave

Pension and life cover

Share schemes

Retail savings

Wellbeing programs

Financial support

Job summary

Sainsbury's is hiring a Customer Delivery Driver to bring groceries to customers’ doors in a friendly, reliable manner. You will drive a 3.5 tonne refrigerated van, perform safety checks, and keep customers informed on delivery status.

You’ll work in a fast-paced environment, handle products carefully, and may assist in-store tasks when not delivering. A full UK driving licence and a positive attitude are essential.

Qualifications

• Must be over 18 and hold a full UK/EU driving licence for at least 12 months with no more than 6 points
• Online driving risk assessment during interview, with a driving assessment upon joining
• Right to Work in the UK
• Experience with route/delivery tech is helpful

Responsibilities

• Be the face of Sainsbury's at doorstep deliveries with friendly, helpful service
• Drive a 3.5 tonne refrigerated van to deliver groceries on time
• Perform pre-delivery checks to ensure van roadworthiness and security of orders
• Follow planned routes and drive safely in varying conditions
• Move shopping containers up to 15kg and handle deliveries to different properties
• Communicate with customers about delays or changes to orders
• Support store tasks when not delivering

Skills

Customer service

Safe driving

Physical stamina

Problem solving

Team player

Flexible

Independent working

Learning mindset

Technology familiarity

Job description

Working in our stores

We're proud that our stores have been at the heart of the communities they serve for over 150 years,

Working in our stores

We're proud that our stores have been at the heart of the communities they serve for over 150 years,

united by a shared passion for food and putting customers first. As a Customer Delivery Driver, you'll be the special ingredient that delivers customer orders straight to their doorsteps, along with energy, warmth and care, embracing our commitment to give our customers everything they choose to shop online with Sainsbury's for, day in day out.

Important checks before you apply

• You must be over 18 years old and have held a full UK/EU driving licence for at least 12 months with no more than 6 points on it
• You will complete an online driving risk assessment as part of your interview and, if you're successful, there'll be a driving assessment when you join us
• You must have Right to Work eligibility in the UK
• Sainsbury's has created a safer driving environment by installing in-cab AI cameras that monitor driver behaviour and help ensure compliance with road laws and defensive-driving standards to protect drivers and other road users

What You'll Be Doing

• Being the face of Sainsbury's at every doorstep you deliver to, making them feel valued through a thoughtful, friendly and helpful delivery service
• Driving a 3.5 tonne refrigerated van to deliver groceries to our customers on time and in great condition
• Completing checks to make sure the van is roadworthy, clean and organised, and that customers' shopping is secure before setting off
• Following planned routes and driving safely in a variety of locations, traffic, weather and road conditions
• Moving containers weighing up to 15kg and delivering shopping to a variety of properties, which may include steps, lifts or longer walks from the van
• Communicating brilliant with customers, including keeping them informed of any delays, dealing with customer queries and any changes to their order
• When not out making deliveries, you may need to help across the store as needed

What It Takes To Be Part Of Our Team

• Friendly and welcoming, with a genuine enthusiasm for helping customers and takes pride in providing the best doorstep experience
• Comfortable driving a larger vehicle safely in different locations, from busy residential streets and city centres to narrow country lanes
• Comfortable working in a fast-paced, physical and high-energy environment, including repeatedly moving shopping containers weighing up to 15kg
• Able to use initiative, solve problems and make safe decisions while out on the road
• Enjoys both working independently while also thriving as part of the wider store team
• Flexibility and willingness to work across the store and take on new challenges
• Open to learning, developing and trying new things to improve our service
• Confident learning to use route and delivery technology

Supporting you at work and beyond

We offer our colleagues a wide range of rewards and provide competitive benefits:

• Discount card -10% off at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Holiday entitlement - based on the hours you work
• Enhanced Family Leave - Maternity, Paternity, Adoption and more
• Pension and life cover - we'll match between 4-7.5% of your pension contributions and up to 6x life cover
• Sainsbury's share schemes - buy Sainsbury's shares at discounted prices
• Other Retail savings - discounts on eating out, holidays and at other retailers
• Physical wellbeing - cycle to work and bike rental schemes, reduced price gym access and Health/Dental cash plans
• Mental wellbeing - 24/7 access to our Employee Assistance Programme and Online wellbeing platform
• Financial support - interest-free season ticket loans, Pay advance, affordable loans and savings directly from your pay and financial wellbeing resources

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for careers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.