Customer Delivery Driver

Waitrose & Partners; Coulsdon; On-site; GBP 21,000 - 29,000; Full time

Job summary

Waitrose & Partners is seeking a Customer Delivery Driver based at the Customer Fulfilment Centre in Coulsdon. You will deliver online orders to customers across London and surrounding areas, upholding the Waitrose standard of service. You must be 18 or older to apply and commit to safe driving and helpful customer interactions.

Based at a purpose-built centre, the role emphasises driving safely, punctual deliveries, and ambassadorship for the Waitrose brand, with training provided where needed.

Qualifications

• Full valid UK driving licence (B-category) with minimal points.
• Strong customer service skills.
• Able to meet physical requirements (lifting crates, stairs, moving cages).
• Desirable: prior driving experience and knowledge of chilled vehicles; training provided.

Responsibilities

• Check daily delivery routes and plan efficiently.
• Perform vehicle safety checks and ensure road compliance.
• Represent the Waitrose brand with excellent customer service on delivery rounds.
• Assist customers with their shopping and build rapport on delivery visits.
• Support the wider Customer Fulfilment Centre team with shopkeeping tasks when needed.

Skills

Customer service

UK driving licence

Physical fitness

Job description

About The Role

As one of our Customer Delivery Drivers, you'll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers' doors. You'll be based at our purpose built Customer Fulfilment Centre in Coulsdon which is closed to the public and has bespoke equipment to maximise your ability to deliver market leading service to our customers. The deliveries fulfilled from the centre are from customers purchasing online within London and the surrounding areas. Due to its nature, you need to be 18-years or older to work in this role.

Key Responsibilities

• Checking your delivery routes for the day.
• Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance and health and safety.
• Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
• Helping customers with their shopping and building a rapport with them based on trust and service.
• Supporting the wider CFC team when required with general shopkeeping tasks.

Essential Skills/experience You'll Need

• Full valid B-Category UK manual driving licence with no more than 6-points.
• Great customer service skills.
• Able to cope with the physical requirements of the role (e.g. lifting of crates, walking up staircases, moving cages).

Desirable Skills/experience You May Have

• Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed, however, we'll give you all of the training your need to perform at your best, everyday.

About The Partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us. We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.

Important points to note

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.