Customer Delivery and Supplier Manager

Xylem; England; On-site; GBP 25,000 - 35,000; Part time

Job summary

A global water solutions company in the UK seeks a Customer Support Analyst. This role is responsible for managing customer issues, maintaining relations with suppliers, and reporting on performance. Ideal candidates possess strong communication skills and experience in the water utility industry. This part-time position offers a chance to contribute to innovative water technologies while engaging with multiple stakeholders and ensuring service quality.

Qualifications

• Experience working in the water utility industry, particularly smart metering, is advantageous.
• Familiarity with ITIL or other service management frameworks is desirable.

Responsibilities

• Build and maintain strong relationships with key suppliers.
• Coordinate with suppliers to resolve issues and manage risks.
• Support negotiations of service agreements aligned with business objectives.
• Act as a liaison among internal teams, suppliers, and customers.
• Prepare regular reports on delivery performance and compliance.

Skills

Strong communication and interpersonal skills

Project / Program Management

Change Management

Supplier Management

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Customer Support Analyst is responsible for resolving a wider range of customer issues, analyzing customer feedback to identify trends and suggesting improvements to the customer support process.

Responsibilities

Build and maintain strong relationships with key suppliers to ensure service quality, timely deliveries, contract compliance and performance.

Coordinate with suppliers to resolve issues, manage risks and drive continuous improvement in the supply chain.

Support the negotiation of service agreements ensuring alignment with business objectives and customer expectations.

Act as a liaison between internal teams, suppliers and customers to ensure alignment and smooth communication across all parties.

Develop and maintain long‑term relationships with key partners and customers while fostering a culture of cooperation and understanding.

Maintain accurate records of delivery activities, contracts and communications with suppliers and customers.

Prepare regular reports on delivery performance and supplier compliance for senior management.

Skills / Qualifications / Experience

Strong communication and interpersonal skills with the ability to engage and influence stakeholders at all levels.

Familiarity with ITIL or other service management frameworks.

Experience working in the water utility industry, specifically smart metering, would be an advantage.

Skilled at building trust and maintaining long‑term relationships with suppliers and/or customers.

Proven ability to manage and balance the needs of multiple stakeholders (internal customers, suppliers).

Ability to assess the commercial impact of delivery decisions.

Ability to bridge the gap between technical teams (developers, engineers) and business stakeholders.

Proven success in managing third‑party suppliers and ensuring end‑to‑end service delivery across the value chain.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation and re‑use. Our products impact public utilities, industrial sectors, residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water, electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Key Skills

• Project / Program Management
• Change Management
• Succession Planning
• Procurement
• Program Management
• ISO 9001
• Lean Six Sigma
• Quality Systems
• Quality Management
• Supplier Management
• HACCP
• As9100

Employment Type: Part‑Time

Vacancy: 1