Customer Data Analyst

Crew Clothing Head Office; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Crew Clothing Head Office in Kingston-on-Thames is seeking a Junior Data Analyst to support the Data & Insights team across ecommerce and retail. You will help prepare data, build dashboards, translate performance into business learnings, and gain exposure to the group’s data strategy with mentorship.

This role offers 37.5 hours, with a collaborative, customer-focused environment and opportunities to develop technical and commercial skills.

Qualifications

• Strong academic background in mathematics, statistics, economics, data science or related fields.
• Interest in data analytics or ecommerce demonstrated via projects, internships or early work.
• Basic knowledge of Excel; eager to develop SQL and BI skills.

Responsibilities

• Support the delivery of customer and performance insights across ecommerce and retail.
• Prepare datasets and maintain stakeholder reports for trading, product, digital, and retail teams.
• Help design and maintain dashboards and visual reports using Power BI and Looker Studio.
• Analyze customer journeys, campaign performance and ecommerce behaviour.
• Translate data into insight summaries and visuals to support decisions.
• Learn segmentation, forecasting and attribution concepts over time.
• Collaborate cross-functionally to understand stakeholder needs and drive action.

Skills

Analytical mindset

Excel basics

SQL interest

BI tools interest

Strong communication

Organised and detail-oriented

Willingness to learn

Multitasking

Education

Mathematics/Statistics/Tech degree

Tools

Power BI

Looker Studio

Google Analytics

ContentSquare

Excel

Job description

JUNIOR DATA ANALYST

Role: Junior Data Analyst
Department: Ecommerce (Data & Insights)
Reports to: Senior Customer Analyst
Location: Kingston-on-Thames
Hours: 37.5

Crew operate a growing portfolio of British fashion brands that balance heritage with innovation. We celebrate our customers by creating data-driven strategies that meet their needs across ecommerce and retail environments.

We believe in collaboration, creativity, and developing future-facing talent. This junior role is a fantastic opportunity to begin your data career in a high-impact, commercial setting - supporting our data and insight efforts across multiple retail brands.

PURPOSE OF THE ROLE

As a Junior Data Analyst, you’ll support the Data & Insights team in delivering analysis, reporting, and insight across ecommerce and retail channels. Working closely with the Senior Customer Analyst, you’ll help prepare data, build dashboards, and assist in translating performance into actionable business learnings.

You’ll gain exposure to the Group’s data strategy, tooling, and modelling approach - with opportunities to grow your technical and commercial skills through on-the-job learning and mentorship.

KEY RESPONSIBILITIES

• Support the delivery of customer and performance insights across ecommerce and retail
• Assist in preparing datasets and maintaining reports for stakeholders across trading, product, digital, and retail teams
• Help design and maintain dashboards and visual reports using tools such as Power BI and Looker Studio
• Assist in analysing customer journeys, campaign performance and ecommerce behaviour
• Translate data into insight summaries and visual outputs that support decision-making
• Learn and apply foundational concepts in segmentation, forecasting, and attribution over time
• Collaborate cross-functionally to understand stakeholder needs and develop analysis that drives action

KEY SKILLS AND EXPERIENCE

• A strong academic background in a mathematical, analytical or technical subject (e.g. Mathematics, Statistics, Economics, Data Science, Physics, Computer Science)
• Demonstrable interest in data, analytics, or ecommerce through academic projects, internships or early work experience
• Basic knowledge of Excel and an interest in developing skills in SQL and BI tools
• Highly organised and detail-oriented, with an eagerness to learn from others
• Strong communication skills and willingness to engage with both data teams and commercial colleagues
• A proactive, curious mindset with the ability to ask questions and explore solutions
• Ability to manage multiple tasks and timelines in a fast-paced environment

DESIRABLE

• Exposure to any data visualisation or analytics platforms (Power BI, Looker Studio, etc.)
• Familiarity with ecommerce environments or consumer-facing brands
• Any experience using Google Analytics, or CRM platforms like Ometria or ContentSquare is a plus

Compensation: Competitive salary