Customer Contact Advisor - Inbound

Pertemps; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A public sector recruitment partner is seeking a Customer Contact Advisor for a long-term role in Edinburgh. This position requires managing inbound calls for Council Tax and the Scottish Welfare Fund, delivering high-quality customer service. Candidates should have experience in customer service roles and demonstrate strong communication skills, IT proficiency, and a commitment to a long-term position. This role offers a supportive work environment with full-time hours Monday to Friday.

Qualifications

• Proven experience in handling inbound customer calls effectively.
• Strong verbal and written communication skills essential.
• Confident use of IT for accurate data entry.

Responsibilities

• Manage a high volume of inbound calls for Council Tax and Scottish Welfare Fund.
• Provide accurate information and guidance to customers.
• Maintain customer records efficiently.

Skills

Inbound customer service experience

Strong communication skills

Problem-solving abilities

IT skills

Customer-focused approach

Job description

Customer Contact Advisor – Inbound

Location: Edinburgh City Centre

Hours: Monday to Friday, 36 hours per week

Pay Rate: £14.02 per hour

Start Date: Early January

Duration: Temporary, ongoing – long-term commitment required

Pertemps are delighted to be working in partnership with a public sector client to recruit Inbound Customer Contact Advisors to support key frontline services. This is an excellent opportunity for individuals seeking a stable, long-term role within a busy and supportive call centre environment.

Please note: This role is subject to a Basic Disclosure check (cost £25).

About the Role

As an Inbound Customer Contact Advisor, you will be the first point of contact for customers contacting the Council Tax and Scottish Welfare Fund teams. You will manage a high volume of inbound calls, providing accurate information, guidance and reassurance while delivering a professional and empathetic customer experience.

Key Duties

• Handling inbound customer calls efficiently and professionally
• Reviewing, updating and maintaining customer records
• Accurately recording call notes and relevant information
• Providing clear guidance and support tailored to individual enquiries
• Signposting or redirecting enquiries to relevant departments where appropriate
• Issuing documentation and correspondence to customers
• Supporting general administrative tasks as required

Skills & Experience Required

• Proven experience in an inbound customer service or contact centre role
• Strong verbal and written communication skills
• Excellent listening and problem‑solving abilities
• Confident IT skills, including accurate data entry and typing
• A proactive, positive and customer‑focused approach
• Reliability and commitment to a long‑term, ongoing temporary role

If you are passionate about delivering high‑quality customer service and are looking for a long‑term opportunity within the public sector, we would love to hear from you.

Apply online today to be considered.