Customer Consultant - Wakefield

Nationwide; Wakefield; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Pension

Life assurance

2 days volunteering per year

Training and development

Annual bonus

Job summary

Nationwide’s Wakefield branch is hiring a Customer Consultant on a 12-month Fixed Term Contract, full-time 35 hours per week. You’ll assist customers in branch and over the phone with everyday banking transactions and guide them towards banking services and digital tools.

Training begins on start date with no holidays in the first three weeks. Nationwide is committed to fairer finances and excellent customer service.

Qualifications

• Engage with customers to handle everyday banking transactions.
• Guide customers to banking services and digital tools.
• Adapt approach to meet varied customer needs.

Responsibilities

• Deliver great customer experiences in branch, over the phone, and via digital channels.
• Assist customers with questions and transactions with clarity and confidence.
• Support customers in adopting digital banking solutions.

Skills

Customer service

Phone support

Adaptability

Job description

As a Customer Consultant, you’ll make a real impact from day one.

You’ll be a key part of the Wakefield branch team, supporting customers in person and over the phone. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.

We exist to do what’s right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and lifechanging decisions.

When you’re inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you’re one of us. An advocate for positive change.

Where you’ll be working

We’re looking for a Customer Consultant for our Virgin Money branch in Wakefield, West Yorkshire.

This role is a12-monthFixed Term Contract,workingfull-time, 35 hours per week, Monday to Saturday.

Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made .

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Uncompromisingly Customer, whatever our role

The extras you’llget

High performing and purpose-driven colleagues deserve a rewarding career and competitive benefits to match. We offer you:

• 25 days holiday per year, which increases over time to 30. Plus, you can ‘buy’ up to 10 extra days each year, giving you even more choice
• Wellhubaccess for a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a yearto support causes that matter to you
• Ongoing training and development to grow your skills and build a rewarding career in banking
• An annual performance related bonus to recognise the impact you make
• Access to private medical insurancehelping you look after your health and wellbeing
• A highly competitive pension to help you builda strong foundationfor retirement
• Life assurance to provide peace of mind for you and your loved onesin the event ofyour death
• A great selectionofadditionalbenefits through our salary sacrifice scheme

Banking - but fairer, more rewarding, and for the good of society

As a mutual,we’reowned by our members - those customers who bank,saveor have a mortgage with us. We challenge the financial sector status quo. Wedon’tsee customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

Ifyou’reinspired by fairer finances, passionateabout making a meaningful impact, andtruly careabout our customers,you’reone of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team , we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We arePurpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

At Nationwide, you’ll be trusted to make a meaningful difference for customers and communities every day.

If you’re inspired by fairer finances, passionate about helping people, and ready to grow in a role that truly matters, you’re one of us.

Once we’ve received your application, we’ll invite you to an online assessment where you’ll receive a link to our candidate hub. You’ll need to complete the online assessments within 48 hours of applying. This includes a situational judgement test, checking and numerical assessments.

Our hub also provides guidance and tips from our colleagues to help you understand more about a rewarding career at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us.

Disability Confident

We’renot just guided bydata,we’redriven by the real experiences of our people.We’rea Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

Banking - but fairer, more rewardi ng, and for the good of society

What you’ll be doing

You’ll deliver great customer experiences across a range of banking moments. Whether customers choose to visit us in branch, speak to us over the phone or use our digital services, you’ll be there to support them with care, clarity and confidence. You