Customer Consultant - Newcastle Eldon Square

THE BODY SHOP; Newcastle upon Tyne; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading ethical beauty brand in Newcastle upon Tyne seeks Retail Consultants to support sales and provide exceptional customer service. As part of the team, you will engage with customers, understand their needs, and recommend products from an extensive range. Ideal candidates will have strong interpersonal skills, a passion for beauty, and flexible availability. Join us in promoting cruelty-free beauty while enriching communities through ethical practices and product sales.

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Ability to communicate and listen effectively.
• A genuine passion for beauty and retail.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Support store management in driving sales and profit.
• Deliver exceptional customer service on the shop floor.
• Engage with customers to understand their needs and recommend products.

Skills

Interpersonal skills

Communication

Passion for beauty

Customer service experience

Job description

Company Overview

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty‑free beauty every step of the way. We’re the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here.

Role Overview

To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

About the Role

With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on‑hand to talk with customers every day. We take the time to learn our customer's needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too. As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

What We Look For

• Strong interpersonal skills to build rapport with customers - customer service experience is ideal
• Ability to communicate and listen effectively
• A genuine passion for beauty and the retail industry
• Open availability for evening, weekend, and holiday shifts