Customer Consultant 12 Hrs Guildford

The Body Shop; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading beauty retailer in the UK is seeking a full-time customer consultant to provide advice and insights into their product range. This role involves understanding customer needs and supporting sales initiatives. Ideal candidates should have flexible availability and a passion for customer engagement. The position offers comprehensive onboarding, training, discounts, and opportunities for growth.

Benefits

50% discount on regular products

Training hours

Opportunities to grow within the brand

Volunteer time

Encouragement to join Inclusion & Belonging Networks

Responsibilities

• Offer advice to customers and provide inspiring insights into products.
• Understand customers' needs to recommend suitable products.
• Support store management in driving sales and customer satisfaction.

Skills

Interest in connecting with customers to drive customer engagement

Open availability for evening weekend and holiday shifts

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976 she had a vision. Business as a force for good thats us. Over 40 years later were proud to be pioneering cruelty‑free beauty every step of the way. Were the original ethical beauty brand. Weve got a thing for empowering people and enriching our planet. Were all about keeping it real in every way possible. Our activist roots remain a huge part of everything we do from our iconic window posters to our vegetarian products to our infamous campaigns. Were never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic social and environmental impact. were fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us and we need someone whos not afraid to mix things up.

Your role in a nutshell

As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

More about the role

• Learn and understand our products - theyre packed with natural ingredients many of which have been sourced ethically using Community Trade programmes were not just selling a skin care routine were also helping communities build a better life
• Learn our customers needs and recommend any of our 2000 vegetarian / vegan products that will make them feel so good
• Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service

What we look for

• Interest in connecting with customers to drive customer engagement
• Open availability for evening weekend and holiday shifts.

What we offer

• Comprehensive onboarding in your new position
• Training hours for you & your team as needed
• A 50% discount on regular product & 30% on Gifts
• Freebies - when we launch new products we want our Teams to be the first to fall in love with them
• Volunteer time so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism
• (UN) Uniform- We dont believe in uniformity. Well give you one of our famous Green Aprons and the rest is up to you wear what makes you feel good
• Opportunities to grow within the Brand
• Encouragement & support to be exactly who you are - employees may join any / all our Inclusion & Belonging Networks at The Body Shop including TBS Together Pride SEEN Ethnicity GO Far Gender & This Ability Disability Network

Key Skills

• Bidding
• Business Solutions
• ABAP
• Business Operations
• Business Sales
• Corporate Marketing

Employment Type: Full-Time

Experience: years

Vacancy: 1

Required Experience: Contract