Customer Consultant

The Body Shop international limited; Sheffield; On-site; GBP 27,000 - 32,000; Full time

Job summary

A well-known beauty retailer in Sheffield is looking for a Customer Consultant to provide exceptional customer service and support sales efforts. The role requires strong interpersonal skills and a passion for beauty, along with flexible availability for shifts. Ideal candidates will engage with customers, recommend products, and uphold the company's values. This position offers a salary of £27,063 per year, with opportunities for career development in a dynamic retail environment.

Qualifications

• Customer service experience preferred.
• Strong interpersonal skills to build rapport with customers.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Support the store management team in driving sales.
• Demonstrate and uphold the company values.
• Engage proactively with customers and offer product recommendations.

Skills

Interpersonal skills

Communication

Listening skills

Passion for beauty

Job description

Customer Consultant

The Body Shop International Limited
Sheffield
£27,063 per year - estimated ?
NEW

When Anita Ross founded The Body Shop in 1976, she had a vision: a business as a force for good. Over 40 years later we remain pioneering cruelty‑free beauty, empowering people and enriching our planet. We stay true to our activist roots and are always ready to stand up for what we believe. We need someone who isn’t afraid to mix things up and help us keep the brand alive through great customer service.

Responsibilities

• Support the store management team in driving sales and profit by delivering exceptional customer service on the shop floor at all times.
• Demonstrate and uphold the company values and vision while ensuring adherence to company procedures and policies.
• Offer expert advice to customers, sharing knowledge about the over 2,000 products, their natural ingredients, and ethical sourcing via Community Trade programmes.
• Engage proactively with customers, recommend products that match their preferences and lifestyles, and share the Body Shop philosophy.

Qualifications

• Strong interpersonal skills to build rapport with customers – customer service experience preferred.
• Excellent communication and listening abilities.
• A genuine passion for beauty and the retail industry.
• Open availability for evening, weekend, and holiday shifts.