Customer Consultant

The Body Shop international limited; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading ethical beauty brand is seeking candidates who are passionate about customer engagement and building community connections. The role involves learning and promoting a range of vegetarian and vegan products. Ideal applicants should have flexible availability, including evenings and weekends, and a strong commitment to delivering exceptional service. Join a pioneering force in cruelty-free beauty and contribute to meaningful activism.

Benefits

50% discount on regular products

Training opportunities

Volunteer time for community causes

Opportunity for growth within the brand

Qualifications

• Interest in connecting with customers to drive customer engagement.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Learn and understand our products, focusing on community trade and natural ingredients.
• Recommend vegetarian/vegan products to customers based on their needs.
• Support store management in driving sales and delivering exceptional customer service.

Job description

Responsibilities

• Learn and understand our products – they’re packed with natural ingredients, many sourced ethically via Community Trade programmes, and we don’t just sell a skin care routine – we help communities build a better life.
• Learn our customer’s needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good.
• Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.

Qualifications

• Interest in connecting with customers to drive customer engagement.
• Open availability for evening, weekend, and holiday shifts.

Benefits

• Comprehensive onboarding in your new position.
• Training hours for you & your team as needed.
• A 50% discount on regular products & 30% on gifts.
• Freebies – when we launch new products, we want our teams to be the first to fall in love with them.
• Volunteer time so you can spend time with the causes that matter to you.
• Ability to make connections with Community Partners to drive local activism.
• (UN) Uniform – We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you – wear what makes you feel good.
• Opportunities to grow within the Brand.
• Encouragement & support to be exactly who you are – employees may join any/all of our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty‑free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.