Customer Consultant

Lakeside Village; Doncaster; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Product discount

Gifts discount

Freebies on new product launches

Volunteer time

Community partnerships

Green Apron

Career growth

Inclusion networks

Job summary

Lakeside Village in Doncaster is seeking a customer-focused team member to represent The Body Shop counter and deliver inspired service. You will learn our products, their origins and proactively engage customers to match a range with their lifestyle.

Join a brand that champions Community Trade, offers onboarding and training, and provides staff discounts, freebies on launches, and opportunities to grow within the Brand.

Qualifications

• Ability to connect with customers and drive engagement.
• Willingness to work evenings, weekends and holidays.

Responsibilities

• Advise customers on Body Shop products and philosophy.
• Learn product origins and ethically sourced ingredients.
• Support store management in delivering exceptional customer service.

Skills

Customer engagement

Sales orientation

Product knowledge

Job description

As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

More about the role

• Learn and understand our products – they’re packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes , we’re not just selling a skin care routine, we’re also helping communities build a better life
• Learn our customer’s needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good
• Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service

What we look for

• Interest in connecting with customers to drive customer engagement
• Open availability for evening, weekend, and holiday shifts.
  

What we offer

• Comprehensive onboarding in your new position
• Training hours for you & your team as needed
• A 50% discount on regular product & 30% on Gifts
• Freebies – when we launch new products, we want our Teams to be the first to fall in love with them
• Volunteer time so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism
• (UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
• Opportunities to grow within the Brand
• Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network