Customer Complaints Specialist - Hybrid, 12‑Month FTC

Connexions Thames Valley; Beeston; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Metropolitan Thames Valley Housing is seeking a Complaint Coordinator to join the Complaints Team in Beeston, Nottingham. The role focuses on investigating and coordinating responses for Stage 1 complaints and progressing to Stage 2 with experience, influencing improvements across MTVH.

You will work on a hybrid basis, 2–3 days from home, with on-site support at Beeston. Excellent communication and organisational skills are essential to serve residents effectively.

Qualifications

• Experience resolving customer disputes.
• Excellent organisational and time management.
• Clear and empathetic communication, both written and verbal.

Responsibilities

• Investigate and coordinate Stage 1 complaints and, with experience, Stage 2 complaints.
• Collaborate with teams across MTVH to resolve concerns and drive improvements to the customer journey.
• Provide timely, accurate responses within agreed timeframes and guide customers through the process.

Skills

Customer service

Dispute resolution

Organisation

Communication

Job description

Metropolitan Thames Valley Housing is seeking a Complaint Coordinator to join the Complaints Team in Beeston, Nottingham. The role focuses on investigating and coordinating responses for Stage 1 complaints and progressing to Stage 2 with experience, influencing improvements across MTVH.

You will work on a hybrid basis, 2–3 days from home, with on-site support at Beeston. Excellent communication and organisational skills are essential to serve residents effectively.